HOW CAN WE HELP?

Contact us with all your Ford vehicle-related questions, from company information to roadside assistance. Our qualified customer care representatives are eager to help.

 
ASK A QUESTION OR ENTER A KEYWORD AND WE'LL SEARCH FOR THE INFORMATION YOU WANT.

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When contacting Ford about a specific vehicle, please try to have the vehicle's current mileage and Vehicle Identification Number (VIN) available. A VIN is 17-characters composed of numbers and letters. It is found on a metal tag affixed above the instrument panel or in your vehicle documentation (registration, insurance policy, lease or promissory note).

Recall Check

To check for any recall notices or field service actions on your vehicle, please click here.

Ford of Canada Relationship Centre 1-800-565-3673

1-888-658-6805 (TDD for the Hearing Impaired)
Knowledgeable representatives can assist you Monday to Friday, 8:30 a.m. to 5:00 p.m. (Local Time) Or if you prefer you can e-mail your question.

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Lincoln Customer Relationship Centre 1-800-387-9333

Knowledgeable representatives are available to assist you Monday to Friday 8:30am-5:00pm (Local Time) For benefits designed to provide Lincoln owners with services to support their every driving need.

Lincoln Customer Care

Roadside Assistance Centre 1-800-665-2006

A comprehensive package of benefits that will cover you in just about any emergency situation is included concurrently with your Ford New Vehicle Limited Warranty and most Ford Extended Service Plans. Roadside assistance is available 24 hours a day, 365 days a year, no matter where you travel across Canada or the Continental U.S.

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Ford Credit Canada Company 1-877-636-7346 (toll free)

Knowledgeable representatives are available to assist you Monday to Thursday, 8:00 AM to 10:00 PM EST, Friday 8:00 AM to 7:00 PM EST, Saturday 9:00 AM to 3:00 PM EST

SYNC, MyFord/My Lincoln Touch & Navigation

1-800-565-3673
Monday-Friday 8:30am - 5:00pm (Local Time)

E-mail

Write Ford

Ford Motor Company of Canada Limited
The Canadian Road
P.O. Box 2000
Oakville, Ontario, Canada L6K 0C8

Write Ford Credit

Customer Service Centre
P.O. Box 2400
Edmonton, Alberta T5J 5C7

Ontario Accessibility

View our Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan (APP). Contact the Customer Relationship Centre at 1-800-565-3673, 1-888-658-6805 TDD (Hearing Impaired) or by email for our APP, Ontario Accessibility Standard for Customer Service Policy, customer feedback process or to provide feedback and for required publicly available information about our goods and services, with available accessible formats and communication supports.

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