Contact us with all your Ford vehicle-related questions, from company information to roadside assistance. Our qualified customer care representatives are eager to help.
When contacting Ford about a specific vehicle, please try to have the vehicle's current mileage and Vehicle Identification Number (VIN) available. A VIN is 17-characters composed of numbers and letters. It is found on a metal tag affixed above the instrument panel or in your vehicle documentation (registration, insurance policy, lease or promissory note).
To check for any recall notices or field service actions on your vehicle, please click here
Ford of Canada Relationship Centre 1-800-565-3673
1-888-658-6805 (TDD for the Hearing Impaired)
Knowledgeable representatives can assist you Monday to Friday, 8:30 a.m. to 5:00 p.m. (Local Time) Or if you prefer you can e-mail your question.
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Lincoln Customer Relationship Centre 1-800-387-9333
Knowledgeable representatives are available to assist you Monday to Friday 8:30am-5:00pm (Local Time) For benefits designed to provide Lincoln owners with services to support their every driving need.
Lincoln Customer Care
Roadside Assistance Centre 1-800-665-2006
A comprehensive package of benefits that will cover you in just about any emergency situation is included concurrently with your Ford New Vehicle Limited Warranty and most Ford Extended Service Plans. Roadside assistance is available 24 hours a day, 365 days a year, no matter where you travel across Canada or the Continental U.S.
Ford Credit Canada Limited 1-877-636-7346 (toll free)
Knowledgeable representatives are available to assist you Monday to Thursday, 8:00 AM to 10:00 PM EST, Friday 8:00 AM to 7:00 PM EST, Saturday 9:00 AM to 3:00 PM EST
SYNC, MyFord/My Lincoln Touch & Navigation 1-800-565-3673
Monday-Saturday 8:30am - 9:00pm ET
Sunday 10:30am - 7:30pm ET
Email Ford -
Click here to email the Ford Customer Relationship Center
Email Lincoln - Click here to email Lincoln Customer Relationship Centre
Email Ford Credit - Click here to email Ford Credit Customer Service Department
Ford Motor Company of Canada Limited
The Canadian Road
P.O. Box 2000
Oakville, Ontario, Canada L6K 0C8
Write Ford Credit
Customer Service Centre
P.O. Box 2400
Edmonton, Alberta T5J 5C7
Ford Motor Company of Canada, Limited - Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan. Contact the Customer Relationship Centre at 1-800-565-FORD (3673) or by email for our customer feedback process, Standard for Customer Service Policy, and publicly available information in accessible format and communication supports.