Commercial FAQs

  • We are at the end of our term. How do we handle that in the pandemic?

    Red Carpet Lease - If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 1-877-636-7346 ext 35605 to discuss your account options.

    CommerciaLease (TRAC) - A representative will be contacting you if your accounts are at lease termination.

  • Our business has been hurt by COVID-19. How can we get help with our vehicle payments?

    If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-877-636-7346. For Commercial Line of Credit (CLOC) customers, please contact your Commercial Business Development Manager. If you do not have that information, please contact our CLOC team at the email or phone number listed on the information document mailed to you.

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Monday-Thursday, 7AM - 9PM CT
Friday, 7AM - 6PM CT
Saturday, 8AM - 2PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.