Customer Support & FAQs

You can find answers to all your Ford Credit questions here. If you can't find what you are looking for or

require further assistance, please contact us directly.

Browse FAQs

Need more help? Contact us.


Speak to a customer service representative




For the hearing or speech-impaired:

Please contact the telecommunications relay service by dialing 711.


Fill out this secure form and a representative will reply within 24-48 hours.

Customer Support Hours: 

Monday-Thursday : 8 a.m – 7 p.m. (CT) 

Friday: 8 a.m. - 6 p.m. (CT)

Saturday : 8 a.m – 2 p.m. (CT) 

Sunday : Closed

*Please ask your representatives for language assistance if you prefer to speak in a language other than English or French.