Purchase FAQs

  • Am I eligible for a payment extension?

    Payment extensions alloy you to defer a payment until a later date. This service may be offered to customers who need assistance with a temporary financial burden. Please contact Customer Service at 1-877-636-7346 to discuss options available to you.


  • What if I get an extension but have automatic payments?

    An extension must be processed at least two days before a scheduled payment to avoid having the payment pulled. Ford Credit will resume automatic payments with your next payment due.


  • What programs are offered to help maintain my vehicle or protect it from damage?

    Ford Credit provides access to a variety of different programs to help protect your vehicle from damage. For more information, visit Vehicle Protection.

  • Do I still pay interest on a payment extension?

    Finance charges, or interest, will continue to accrue on your account. Because of the extension, your unpaid amount financed, or the principal balance, may not be reduced as rapidly as it would have under your original payment schedule. This may result in you owing more interest over the term of your contract than originally disclosed.

  • Can I have a late charge waived?

    Please contact Customer Service, if you have a question concerning a late charge.

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Monday-Thursday, 7AM - 9PM CT
Friday, 7AM - 6PM CT
Saturday, 8AM - 2PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.