How can we help?

Contact us with all your Ford vehicle-related questions, from company information to roadside assistance. Our qualified customer care representatives are eager to help.

Chat

Connect with a Ford representative, who’s available to answer your questions about SYNC®, vehicle features, service and maintenance, warranty plans and more. We’re here to help.

 

Monday-Friday8:00AM-11:00PM ET
Saturday8:00AM-8:00PM ET
SundayClosed

Ford Privacy Policy

Chats with Ford may be saved, stored and used by Ford for customer support, quality assurance and as described in the Ford Privacy Policy.

Phone

Ford of Canada Customer Relationship Centre

Monday-Friday8:00AM-11:00PM ET
Saturday8:00AM-8:00PM ET
SundayClosed

Customer Service for Deaf and hard-of-hearing Customers

(where offered by your telephone service provider)

  
  

Lincoln Canada Customer Relationship Centre

Monday-Friday8:30AM-8:00PM ET
Saturday & SundayClosed

Ford Credit Canada Company (toll free)

Monday-Thursday8:00AM-7:00PM CT
Friday8:00AM-6:00PM CT
Saturday8:00AM-2:00PM CT
SundayClosed

Roadside Assistance

 

ford.roadsideaid.com
(for deaf and hard-of-hearing customers)

 

365 days
24/7

Ford Rewards Canada Customer Centre

Monday-Friday9:00AM-8:00PM ET
Saturday9:00AM-5:30PM ET
SundayClosed

Ford App Centre

Monday-Saturday9:00AM-9:00PM ET
SundayClosed

Ford Pro Contact Center of Excellence

Customer Service: 
Monday-Friday8:00AM – 8:00PM ET
Saturday8:00AM – 5:00PM ET
Fleet Incentives,
Control Numbers &
Bid Support
 
Monday-Friday8:30AM – 6:30PM ET
FIN Codes: 
Monday-Saturday8:00AM – 8:00PM ET
General Sales Questions: 
Monday-Saturday8:00AM – 8:00PM ET
Ford Pro Charging: 
Monday-Sunday24/7

Mail

Write Ford

Ford Motor Company of Canada Limited

The Canadian Road P.O. Box 2000 

Oakville, Ontario, Canada L6J 5E4

Write Ford Credit

Customer Service Centre

PO Box 8651 STN Main

Concord, Ontario, Canada L4K 0N8

Vehicle Ownership Information Updates

Owner Support Articles

Our owner support articles are the easiest way to discover helpful answers to questions about your Ford vehicle. Find FAQs, How-To articles, and videos on vehicle features, technology, Ford Service, and more.

Accessibility

View our Accessibility Policies, including our Statement of Commitment and 2026-2029 Accessibility Plan.


Contact the Customer Relationship Centre at 1-800-565-3673, for our deaf and hard-of-hearing customers dial 7-1-1 (where offered by your telephone service provider) by email for our APP, Ontario Accessibility Standard for Customer Service Policy and for required publicly available information about our goods and services, with available accessible formats and communication supports.


To provide us with accessibility feedback or to request a description of our accessibility feedback process in an alternate format, please contact the Ford Customer Relationship Centre using one of the methods set out above under How can we help? (Chat, Phone the Ford of Canada Customer Relationship Centre, Mail, E-Mail the Ford Customer Relationship Centre).


Feedback may be provided anonymously, although we may not be able to confirm receipt of such feedback. We will acknowledge receipt of all other feedback. Any personal information you provide will remain confidential, unless you consent to the disclosure of your personal information. This page meets the requirements of Level AA conformance of the Web Content Accessibility Guidelines (WCAG).


The person designated to receive accessibility feedback on behalf of Ford of Canada is our Loyalty & Retention Manager.

Find a Dealer Near You

Locate your nearest Ford dealership for sales and service.