How can we help?

 

Contact us with all your Ford vehicle-related questions, from company information to roadside assistance. Our qualified customer care representatives are eager to help.

Roadside Assistance Centre

1-800-665-2006

 

A comprehensive package of benefits that will cover you in just about any emergency situation is included concurrently with your Ford New Vehicle Limited Warranty and most Ford Extended Service Plans. Roadside assistance is available 24 hours a day, 365 days a year, no matter where you travel across Canada or the Continental U.S.

 

Hearing impaired customers requiring assistance can visit www.roadsideaid.com, enter 800-665-2006 and follow the prompts to submit a request.

More Info

Recall Check

Check for any recall notices or field service actions on your vehicle.

Click Here

Social Media

Ford Canada Service
Ford Service Canada Twitter account.
 
Lincoln
Lincoln Canada Twitter account.
 
Facebook
Ford of Canada Facebook page.
 
YouTube
Ford of Canada YouTube account.
 

Phone

Ford of Canada Customer Relationship Centre
Knowledgeable representatives can assist you Monday to Friday, 8:30 a.m. to 8:00 p.m. EST.
Monday-Friday 8:30AM-8:00PM EST
Saturday & Sunday Closed
Customer Service for the Hearing Impaired

7-1-1

(where offered by your telephone service provider)

Hearing impaired customers requiring TTY Message Relay service, please dial 7-1-1 and ask your TTY operator to connect the call to one of the departments from which you require assistance.
Lincoln Canada Customer Relationship Centre
Knowledgeable representatives are available to assist you Monday to Friday 8:30AM-8:00PM EST for benefits designed to provide Lincoln owners with services to support their every driving need.
Monday-Friday 8:30AM-8:00PM EST
Saturday & Sunday Closed
Ford Credit Canada Company

1-877-636-7346

(toll free)

Knowledgeable representatives are available to assist you Monday to Thursday, 8:00 AM to 10:00 PM EST, Friday 8:00 AM to 7:00 PM EST, Saturday 9:00 AM to 3:00 PM EST
Monday-Thursday 8:00AM-10:00PM EST
Friday 8:00AM-7:00PM EST
Saturday 9:00AM-3:00PM EST
Sunday Closed
Roadside Assistance
Roadside Assistance is available 24 hours a day, 365 days a year, no matter where you travel across Canada or Continental U.S.
365 days
24/7
FordPass Rewards Canada Customer Centre
Knowledgeable representatives are available to assist you on your program inquiries.
Monday-Saturday 9:00AM-8:00PM EST
Sunday Closed

Mail

E-Mail
 
 
Write Ford
Ford Motor Company of Canada Limited
The Canadian Road
P.O. Box 2000
Oakville, Ontario, Canada L6J 5E4
 
 
Write Ford Credit
Customer Service Centre
P.O. Box 2400
Edmonton, Alberta T5J 5C7
 
 
Vehicle Ownership Information Updates
 
 

Ontario Accessibility


View our Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan (APP).

Contact the Customer Relationship Centre at 1-800-565-36737-1-1 (where offered by your telephone service provider) or by email for our APP, Ontario Accessibility Standard for Customer Service Policy, customer feedback process or to provide feedback and for required publicly available information about our goods and services, with available accessible formats and communication supports.

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