How can we help?

 

Contact us with all your Ford vehicle-related questions, from company information to roadside assistance. Our qualified customer care representatives are eager to help.

Social Media

Twitter
Ford of Canada Twitter accounts.
Lincoln
Lincoln Canada Twitter account.
Facebook
Ford of Canada Facebook accounts.
YouTube
Ford of Canada YouTube account.

Phone

Ford of Canada Customer Relationship Centre
Knowledgeable representatives can assist you Monday to Friday, 8:00 a.m. to 11:00 p.m., Saturday 8:00 a.m. to 8:00 p.m. ET.
Monday-Friday 8:00AM-11:00PM ET
Saturday 8:00AM-8:00PM ET
Sunday Closed
Customer Service for Deaf and hard-of-hearing Customers

7-1-1

(where offered by your telephone service provider)

Deaf and hard-of-hearing customers requiring TTY Message Relay service, please dial 7-1-1 and ask your TTY operator to connect the call to one of the departments from which you require assistance.
 
Lincoln Canada Customer Relationship Centre
Knowledgeable representatives are available to assist you Monday to Friday 8:30AM-8:00PM ET for benefits designed to provide Lincoln owners with services to support their every driving need.
Monday-Friday 8:30AM-8:00PM ET
Saturday & Sunday Closed
Ford Credit Canada Company

1-877-636-7346

(toll free)

Knowledgeable representatives are available to assist you Monday to Thursday, 8:00 AM to 7:00 PM CT, Friday 8:00 AM to 6:00 PM CT, Saturday 8:00 AM to 2:00 PM CT
Monday-Thursday 8:00AM-7:00PM CT
Friday 8:00AM-6:00PM CT
Saturday 8:00AM-2:00PM CT
Sunday Closed
Roadside Assistance

1-800-665-2006

 

ford.roadsideaid.com

(for deaf and hard-of-hearing customers)

Roadside Assistance is available 24 hours a day, 365 days a year, no matter where you travel across Canada or Continental U.S.
365 days
24/7
FordPass Rewards Canada Customer Centre
Knowledgeable representatives are available to assist you on your program inquiries.
Monday-Saturday 9:00AM-8:00PM ET
Sunday Closed
Ford Pro Contact Center of Excellence
The Ford Pro Contact Center of Excellence (Ford Pro CCoE) is a multi-faceted resource for responding to fleet-related questions. Our highly trained business analysts can provide assistance in both English or French from Monday to Friday. For more details, go to Ford Fleet.
Available Monday-Friday:  
Customer Service 8:00AM – 8:00PM ET
Fleet Incentives,
Control Numbers &
Bid Support
8:30AM – 6:30PM ET
FIN Codes 8:30AM – 6:00PM ET
General Sales Questions 8:30AM – 6:00PM ET
Ford Pro Charging 8:00AM – 5:00PM ET

Mail

E-Mail
 
 
Write Ford
Ford Motor Company of Canada Limited
P.O. Box 2000 The Canadian Road
Oakville, Ontario, Canada L6J 5E4
 
 
Write Ford Credit
Customer Service Centre
P.O. Box 1800 RPO Lakeshore West
Oakville, Ontario, Canada, L6K 0J8
 
 
Vehicle Ownership Information Updates
 
 

Ontario Accessibility

View our Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan (APP).

 

Contact the Customer Relationship Centre at 1-800-565-3673, for our deaf and hard-of-hearing customers dial 7-1-1 (where offered by your telephone service provider), or by email for our APP, Ontario Accessibility Standard for Customer Service Policy, customer feedback process or to provide feedback and for required publicly available information about our goods and services, with available accessible formats and communication supports.

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