How can we help?


Contact us with all your Ford vehicle-related questions, from company information to roadside assistance. Our qualified customer care representatives are eager to help.


Ford of Canada Customer Relationship Centre
Monday-Friday 8:00AM-11:00PM ET
Saturday 8:00AM-8:00PM ET
Sunday Closed
Customer Service for Deaf and hard-of-hearing Customers


(where offered by your telephone service provider)

Lincoln Canada Customer Relationship Centre
Monday-Friday 8:30AM-8:00PM ET
Saturday & Sunday Closed
Ford Credit Canada Company


(toll free)

Monday-Thursday 8:00AM-7:00PM CT
Friday 8:00AM-6:00PM CT
Saturday 8:00AM-2:00PM CT
Sunday Closed
Roadside Assistance


(for deaf and hard-of-hearing customers)

365 days
FordPass Rewards Canada Customer Centre
Monday-Saturday 9:00AM-8:00PM ET
Sunday Closed
Ford Pro Contact Center of Excellence
Customer Service:  
Monday-Friday 7:00AM – 11:00PM ET
Saturday 7:00AM – 5:00PM ET
Fleet Incentives,
Control Numbers &
Bid Support
Monday-Friday 8:30AM – 6:30PM ET
FIN Codes  
Monday-Saturday 8:00AM – 8:00PM ET
General Sales Questions  
Monday-Saturday 8:00AM – 8:00PM ET
Ford Pro Charging  
Monday-Sunday 24/7


Write Ford
Ford Motor Company of Canada Limited
P.O. Box 2000 The Canadian Road
Oakville, Ontario, Canada L6J 5E4
Write Ford Credit
Customer Service Centre
P.O. Box 1800 RPO Lakeshore West
Oakville, Ontario, Canada, L6K 0J8
Vehicle Ownership Information Updates

Owner Support Articles

Our owner support articles are the easiest way to discover helpful answers to questions about your Ford vehicle. Find FAQs, How-To articles, and videos on vehicle features, technology, Ford Service, and more.

Search Articles

Ontario Accessibility

View our Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan (APP).


Contact the Customer Relationship Centre at 1-800-565-3673, for our deaf and hard-of-hearing customers dial 7-1-1 (where offered by your telephone service provider), or by email for our APP, Ontario Accessibility Standard for Customer Service Policy, customer feedback process or to provide feedback and for required publicly available information about our goods and services, with available accessible formats and communication supports.

Location Unaware

Need to find a dealer with specific services? Use Advanced Search