Ford Power Promise. An F-150 Lightning and Mustang Mach-E parked outside of a home with the Ford Power Promise logo overlaid.

Ford Power Promise

EV Confidence from Day One

The Ford Power Promise is our commitment to making electric vehicle ownership as effortless as it is exciting. You’re covered with convenient charging options, expert advisors, and a robust warranty.

  • A couple walking away from their Ford F-150 Lightning charging in a parking lot with charging icon overlaid.

    Get access to the BlueOval Charge Network - the largest integrated public charging network in North America 175  .

  • Person wearing a headset working at a call centre.

    Speak to dedicated Ford advisors for electric vehicle support.*

    *Available only for Ford F-150 Lightning and Mustang Mach-E owners. Monday – Friday 8:00am-11:00pm, Saturday 8:00am-8:00pm. Not available on select holidays. See your Ford dealer for details.

  • A Ford F-150 Lightning plugged into a public charging station.

    Ford electric vehicles are backed by an eight-year/160,000 kilometer high-voltage battery limited warranty.*

    *See your dealer and the Battery Electric Vehicle Warranty Guide for limited warranty details.

Benefits of Home Charging

  • F-150 Lightning parked in a residential driveway at night and plugged into a home charging station.

    With a home charge station, you can charge an F-150 Lightning with extended-range battery from 15% to 100% in an estimated 13 hours.**

    **Charge time based on manufacturer computer engineering simulations using the available 48-amp Ford Connected Charge Station or the available Ford Charge Station Pro. The charging rate decreases as the battery reaches full capacity. Your results may vary based on peak charging times and battery state of charge.

    Learn More
  • Person plugging a parked Mustang Mach-E into a home charging station.

    Take advantage of better off-peak rates some utility companies offer. See how much you could save switching from gas to electric.

    Learn More
  • Person holding a smartphone open to the Ford app.

    Use remote features in the Ford app 99  to monitor or schedule charging and precondition your EV.

    Learn More

Choose Your Electric Ride

F-150 Lightning driving on a two-lane coastal highway.

The only EV that’s an F-150®.

Mustang Mach-E driving on an urban road at sunset.

The spirit of Mustang® — electrified.

FAQs

The Ford Power Promise™ is our commitment to support our customers’ confidence in their new electric vehicles from day one. From the purchase or lease and delivery of a new Ford F-150 Lightning or Mustang Mach-E, the Ford Power Promise™ is intended to help make owning an electric vehicle easy by supporting customers in the areas that matter most: Home Charging, Ongoing Support & Guidance, On-the-Road Charging, and Battery Confidence.

Call Ford’s Customer Relationship Center at 1-800-565-3673 for customer support.

Available only for Ford F-150 Lightning and Mustang Mach-E owners. Once enrolled, customers can text a dedicated Ford advisor for electric vehicle support.

 

Ford advisors can help with post-delivery support and answer electric vehicle questions on topics such as charging, BlueCruise or software updates.

 

If the vehicle runs out of charge, a Ford advisor will proactively reach out to the customer via a phone call or SMS. Our advisor can then assist in coordinating a tow if needed, whether it be to the customer’s home, a dealer or a charging station.

 

Please note, Dedicated EV Support is available Monday – Friday 8:00am-11:00pm, Saturday 8:00am-8:00pm. Not available on select holidays. See your Ford dealer for details.