A Ford employee smiling with arms crossed


You have mobility needs. FordGuides have solutions

The FordPass1 app is your key to our friendly and knowledgeable team of FordPass1 experts. FordGuides are happy to help you with any FordPass1 needs or questions you may have.

Fordpass screen featuring live chat with a guide


Need quick answers? Go to your FordPass1 app and use the Chat feature and a FordGuide will quickly chat you back.

FordPass app Guides screen


A FordGuide would love to hear from you. One-touch dial from the FordPass1 app and a friendly voice will be happy to help.

FordPass app Roadside Assistance screen

Roadside Assistance

Roadside Assistance2 is accessible for help with towing, jump-starting, changing a flat tire, fuel delivery and much more.

What does a FordGuide know, anyway?

Here are a few of the questions FordGuides answer every day:

  • I have a question about the FordPass app
  • Reset my password
  • Help me find parking
  • Help me find a Ford dealership

Have a question about FordPass?

Search for answers below or reach out to one of our helpful FordGuides using the FordPass1 app.

Share your journey #FordPass

1. FordPass, compatible with select smartphone platforms, is available to download. Message and data rates may apply. Service may be limited by mobile network coverage area. FordPass Terms and Privacy apply.