Fordpass Terms and Privacy Policy |

Terms and Privacy Policy


Terms and Privacy Policy ("Terms")


Welcome to FordPass, a smarter way to move!  FordPass is a new platform that will empower you to rethink the way you move.


Before we get started, we want you to know how FordPass works and we need you to agree to our Terms.  Please review carefully and click I accept to agree.  Your acceptance and use of FordPass is your agreement to our Terms.  You can use the Table of Contents below to easily move through these Terms:


  1. General Information
  2. Privacy Policy
  3. Operate
  4. Dealer Services
  5. MyVehicle
  6. Parking
  7. Guides
  8. Safety
  9. Communications
  10. Third Party Services
  11. Limited Licenses
  12. Interference
  13. Trademark Notice
  14. Designated Agent for Copyright Notification
  15. User Generated Content
  16. Indemnity and Hold Harmless
  17. Disclaimer
  18. Miscellaneous
  19. Contact Us



1. General Information


These Terms apply to your access to and use of the FordPass application (“FordPass”), which is provided by Ford Motor Company of Canada, Limited, The Canadian Road, P.O. Box 2000 Oakville, Ontario, Canada L6K 0C8 (hereinafter "Ford", “we”, “us”) under license from Ford Motor Company.  These Terms do not alter in any way the terms or conditions of any other agreement you may have with us.  These Terms  contain important information about FordPass, as well as disclaimers and other provisions that limit our liability to you. FordPass is a service that relies on data from you, your mobile device, and your vehicle, such as location and driving characteristics, so we can deliver you great functionality and services, and communications tailored to your interests. Please see our Privacy Policy below for more information. If you want to retain a copy of these Terms, please visit and save or print them.  Access to and use of FordPass under these Terms is limited to Canada. 


a. Acceptance


By clicking “I accept” and/or using FordPass or its features,  you agree to be bound by these Terms. You must be at least 18 years old, or the age of majority as determined by the laws of your province or territory of residency (whichever is older), in order to accept these Terms and use FordPass.


FordPass allows you to set profile information and certain preferences in your account. You may not create names that are profane or obscene. If we decide any name you have created is profane or obscene, we reserve the right to remove or discontinue your use of FordPass. In addition, FordPass allows you to authorize other users to create their own profiles that will be linked to your FordPass account. Authorized users can view vehicle information (including vehicle location).  You are responsible for all use by and through anyone you may authorize.  If you authorize anyone that is under the age of majority, they may only use FordPass under your supervision. Further, you agree to make all other drivers, passengers or guests of your vehicle aware of these Terms and subject to these Terms including owner access to Connected Vehicle Information (as defined in Section 2, below). You are solely responsible for the use of FordPass and its features for your vehicle, even if you are not the one using FordPass or features and even if you claim later that another persons’ use was not authorized.


We may modify these Terms or modify, update, correct, suspend, or discontinue or cancel FordPass or any feature at any time without notice or any obligation to you.  As permitted by applicable laws, any modifications will be effective immediately upon being posted on FordPass, or at such later time as Ford may specify, and your continued use of FordPass or its features will indicate your acceptance of the modified Terms. Ford may alert you through FordPass of any material changes to these Terms, and allow you an opportunity to accept the modified Terms.

If you do not agree to these Terms or any modification of these Terms or of FordPass, then your sole recourse is to stop using FordPass and you must immediately stop using FordPass. 


b. System Requirements/Software Updates/Uninstallation


Use of FordPass requires a compatible mobile telephone or handheld device, internet access (fees may apply), and software (fees may apply), and may require obtaining updates or upgrades from time to time. Contact your data carrier for more information regarding usage rates and fees.


We update FordPass from time to time to introduce new features or fix issues. In some cases, you may need to install the newest version before you can use FordPass again.  Make sure that you can always access your vehicle even if you can’t access FordPass.


Certain FordPass features may require your vehicle to have a compatible SYNC in-vehicle system, an embedded modem or another connectivity device. If your vehicle is equipped with the SYNC in-vehicle system, embedded modem or another connectivity device, the  SYNC,embedded modem or another connectivity device software, part of the vehicle’s operating system, (“Software”) may be able to be remotely updated.  Data usage rates and fees may apply. You agree that we (or our affiliates or service providers) may remotely check and automatically update the Software and your use of the Software is in accordance with  the vehicle software End User License Agreement (“EULA”) provided in your vehicle Owner Manual.  You further agree that Ford, its affiliates, service providers, and/or designated agents may periodically remotely check the version of the Software and may automatically remotely deliver Software updates, upgrades, supplements, or changes to the Software without any further notice or additional consent. For example, these updates or changes may enhance safety or security, provide improved functionality or may maintain the proper operation of the vehicle. Certain functionality may be limited or interrupted during the delivery of these Software updates or changes. These Software updates or changes may affect or erase data that you have stored in the vehicle.  We are not responsible for any affected or erased data due to a Software update or change.  You may withdraw consent from receiving the Software updates or changes at any time by performing a vehicle master reset, or changing your preference in the settings, where equipped. If you have any questions or need assistance, please contact us (see Section 2 below, for contact details). Ford is obtaining consent to provide Software updates on its behalf and on behalf of Ford Motor Company. (Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126, 1-800-392-3673).


Not all features or services will be available in all markets and coverage may be limited, including due to your vehicle capability and data plan coverage. Availability of features is subject to change and dependent on mobile device and vehicle capability and the internet access available to you. FordPass may be unavailable or interrupted from time to time for a variety of reasons, such as environmental or topographical conditions and data plan coverage.


You are responsible for keeping your FordPass account information and password secret, and for any activity that occurs under your account, including unauthorized activity. You agree to notify Ford immediately of any unauthorized use of your account or password.


Uninstallation methods vary depending on your device.  To uninstall FordPass, you must use the application management tools provided with your device.  Consult your device manual for assistance. If your vehicle has connectivity and you connect your vehicle through FordPass, your vehicle will send vehicle data (including location information) to Ford to enable FordPass functionality. Your vehicle will continue transmitting data to Ford even if you uninstall FordPass. To stop data transmission, consult your vehicle Owner Manual (follow the procedure to disable the embedded modem or connectivity device, which may require a Master Reset to stop data transmission) or contact the Customer Relationship Center.



2. Privacy Policy


This Privacy Policy will help you understand how we collect, use and disclose personal information.    Please review our Corporate Privacy Policy at for more information about our privacy practices and your Connected Vehicle, including procedures for resolving concerns.  This Policy does not apply to services offered by other entities, including if displayed in FordPass, such as embedded maps.  Please also review the privacy policies for such services.


This Privacy Policy may be updated  from  time to time.


Information We Collect:


You must have an account to use the features of FordPass.  To create an account, you will need to provide your email address and a password.  Where available, you may instead be able to create an account by logging in through your Facebook or other social media account.  If you choose to create an account in this way, we will receive information from the social media platform.  The information we receive depends on the platform’s terms and your privacy settings.  Please carefully review these terms and your settings carefully before creating an account in this way.


Once you have created an account, additional information may be collected during the registration process or during your use of FordPass, such as your name, address, email address, telephone number and VIN.   We also collect information relating to your use of FordPass (e.g. pages visited, use of features, preferred dealer, and when you contact us, a record of your communication) and information relating to your mobile device or computer (e.g. software or operating system version, device type, device identifiers, IP address, mobile phone number, network information, and location, when enabled) to provide functionality, such as Park. Where you have selected and enabled FordPass Journeys, we also collect and use your mobile device location and motion sensors to record Journeys you took with your device, whether in your vehicle or another vehicle or mode of transportation.  If you have turned on automatic recording, Journeys are recorded even when you do not have FordPass open.  Please turn on notifications so that FordPass notifies you when a Journey has been recorded.  You can manage your Journey settings at any time, either through your FordPass Account or your mobile device settings.   You can delete your Journeys using the FordPass App, but they may still be stored by Ford.  We may also provide you with driving insights about your Journey, such as related to braking, acceleration, and cornering.


If your vehicle has an embedded modem or another connectivity device and you access your vehicle using FordPass, or if you connect FordPass to your vehicle through AppLink, your vehicle will send Connected Vehicle Information (including location information) to Ford.  


  • Information about your vehicle, its components and parts, including their status and performance and diagnostics of vehicle systems (eg. VIN, hardware model and part numbers, odometer, tire pressure, fuel and fluid levels, battery and lock status, trouble codes, warning indicators and alerts); 
  • Driving characteristics and behaviour, including information about how the vehicle is operated and used (eg. speed, use of accelerator, brakes, steering and seat belts);
  • In-vehicle services information about the performance and use of vehicle services, systems and technology, such as navigation and infotainment systems (eg. WiFi and mobile network connection, hardware and software information such as version numbers, seat positions, phone/blue tooth pairings, climate controls, connectivity settings); 
  • Precise GPS location information about your vehicle, including its current location (latitude and longitude in real time), travel direction and speed; 
  • Connection status alerts sent by the modem or another connectivity device to stay connected to the network consisting of VIN, SIM and electronic serial number of the modem or connectivity device;  and
  • Over the air update information such as version of FordPass Connect (SYNC Connect) or Lincoln Connect and other technical specifications associated with a specific modem or connectivity device.  


To turn off sending Connected Vehicle Information to Ford through an embedded modem or another connectivity device, please consult your vehicle Owner Manual for the procedure to disable. Uninstalling FordPass will not turn off sending data to Ford.  You may also be able to adjust the level of connectivity in your vehicle, including performing a Master Reset in your vehicle.  Please contact the Ford of Canada Relationship Centre if you require any assistance.


To turn off sending Connected Vehicle Information to Ford through an embedded modem, perform a master reset in the SYNC settings in your vehicle, as uninstalling FordPass may not turn off sending data to Ford.  You may also be able to adjust the level of connectivity in your vehicle.  Please see your vehicle Owner Manual for more information. 


Precise location information is collected from your mobile device and/or vehicle in connection with location-based functions of FordPass.  This information includes Global Positioning System (GPS) data and location derived from IP address.  This information can be used to determine your device or vehicle’s current location, travel direction, and speed.  If you have enabled location services on your device, this data may be collected when the app is running in the foreground or background.  We may also derive your approximate location from other device data such as Wi-Fi access points, cell towers, and your IP address, whether  location services are on or turned off, through the permission system used by your mobile operating system.


FordPass uses tracking technologies that collect information about how FordPass is used and how it is performing to understand how you interact with FordPass, to provide certain features and functionality, to personalize your experience within FordPass and for troubleshooting purposes. These may include cookies (small files that are stored on your computer or device), pixels or web beacons (small pieces of code placed on web pages and content that communicate when the page or content has been viewed), log data (logs created that include IP address, date and time of activity, and the website or location that referred you to FordPass), or third-party analytics tools, such as Adobe Analytics and Aptelligent).  The information collected using these technologies includes the features and functionalities of FordPass that you use, when and how often you use these features and functionalities, links to Ford, Ford affiliate, and Ford partner websites that you click on within FordPass and how FordPass is performing including if it crashes and what you were doing before it crashed, and certain phone information such as brand, model and operating system version.  This information may be able to be connected across devices and over time if you access or use FordPass on multiple devices.  Some of these technologies can be limited or deactivated through your browser or device settings, but some cannot.  These technologies cannot be deactivated in FordPass and FordPass does not respond to “Do-Not-Track” requests.


How We Use Information We Collect:


We use your personal information to provide you functionality and services, including FordPass and certain vehicle features, fulfill requests you have made, provide customer service, help ensure our products and services are operating as intended and for other purposes with your consent or as permitted or required by law.


We may access and use information about you and your use of our products and services, including Connected Vehicle Information and information about your use of FordPass, to help ensure our products and services are operating as intended, such as better understanding and troubleshooting concerns or analyzing diagnostic information, for product research and improvement purposes, such as to help improve the quality, safety and security of our products and services, and to deliver better products or services, including new and improved products and services.


We may combine information obtained through your use and activation of FordPass, including about your device, use of FordPass, and Connected Vehicle Information, with other information we have about you, including related to your vehicle purchase.


Where you have opted in, we may send you personalized and targeted communications using your personal information, including your location, speed and driving characteristics.  Where you opt in, we also provide your name and contact information to your Ford dealer. Each dealer operation is a separate legal entity, independent from us. As such, each dealer has its own privacy practices and we are not responsible for these privacy practices. We recommend that you review the privacy practices of the Ford dealer with whom you are dealing to ensure that you understand their privacy practices and procedures.


We may de-identify and/or aggregate information, including in any Ford customer profile and use such aggregated or de-identified information for any purpose.


We may transfer personal information to suppliers, service providers, contractors or agents (including our affiliates acting in this capacity) (Suppliers) that perform services for us who may be located outside of Canada. We use a service provider in the United States to store and process your personal information for the purposes described in this Policy. We require our Suppliers who have access to your personal information in connection with its processing or use to keep the information confidential and they are not permitted to use your personal information for any other purpose than to carry out the services they are performing for us. Reasonable contractual or other measures we may take to protect your personal information while processed or handled by Suppliers are subject to legal requirements in Canada, the United States and other foreign countries applicable to them, for example, lawful requirements to disclose personal information to governmental authorities in those countries.


To provide you with updated and personalized location search results through your SYNC 3 in-vehicle system that you have connected to FordPass, we use cloud-based location services provided by Telenav, Inc. (“Telenav”).  To provide these services, Telenav obtains certain information,  including: a unique user ID assigned by Ford, your current GPS location and planned route and/or destination information from your SYNC 3 in-vehicle system, your address or point of interest search requests and search results selections, information about your use of the location search service, its performance, and your related actions and selections.  Telenav may use this information to provide, improve, and enhance these products and services, and may store such information for up to two (2) years.  By using location search services, you agree that we can disclose this information to Telenav for its use for these purposes.


We will also use or provide your personal information to others, without notice to you, if required to do so by law, or where we are permitted by law, including for safety or security purposes.


We will also use or provide your personal information to others, without notice to you, if required to do so by law, or where we are permitted by law, including for safety or security purposes.


We use systems, policies, procedures and technology to provide reasonable security to protect and maintain the security and accuracy of your information.  We retain personal information for so long as reasonably necessary to fulfil legitimate business purposes.


Contacting Us and Accessing Your Personal Information Information:


For more information, if you have any concerns, or to access, correct or update your personal information contact us as set forth in the Contact Us section below.



3. Operate


Your vehicle may have the ability to access certain operational features through the FordPass App, including locking and unlocking the doors, remote start and remote stop. These features may not be available on all vehicle makes and models.


Note: FordPass Connect (optional on select vehicles), the FordPass App, and Complimentary Connected Services are required for remote features (See FordPass Terms for details).


Connected service and features depend on compatible Bell network availability.  Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi hotspot. Certain restrictions, 3rd-party terms or message/data rates may apply.


Complimentary Connected Service includes the following remote features:


  • remote start/stop/lock/unlock
  • scheduling a remote start
  • vehicle status
  • locating your vehicle where last parked.


See your Dealer for complete trial details and other restrictions.


Note: Always take your key or key fob with you when you leave your vehicle. Remote unlock may not function during service interruptions or if the battery is too low.



4. Dealer Services


Various features of FordPass (including My Dealer) allow you to locate dealers, select your preferred dealer, get directions to your dealer, and contact your dealer to schedule services. By using the locator services you will  be subject to the terms provided by the service that you use.


All service appointments and vehicle services are the responsibility of you and your dealer. Dealers are separate legal entities, independent from us, and we are not responsible or liable for dealers’ activities, including any services you receive from your dealer or the content of dealer websites.


You may also be able to view new dealer inventory at your preferred dealer. The inventory listed on FordPass may not be current with the inventory available at your dealer.  This inventory is determined by the dealer and Ford is not responsible or liable for any inaccuracies.  Contact your dealer for the price and availability of any vehicle and any applicable terms and conditions that may apply.



5. MyVehicle


The MyVehicle feature may allow you to access certain information related to your vehicle via FordPass. In order to register your car with the MyVehicle feature, you will need to input your VIN number. By registering your vehicle with MyVehicle you expressly opt-in to receiving notifications and emails in the FordPass message centre as well as other communications from us related to the MyVehicle feature. If you wish to opt-out of these communications, please change your preferences in the settings menu of FordPass. You must be an authorized user of a vehicle in order to link your FordPass account to the VIN of a vehicle you do not own or lease which may have to be approved by a primary account holder and authenticated in the vehicle. You may remove your VIN from FordPass at any time; however removal of the VIN may affect the availability of certain FordPass features. To turn off data to Ford through an embedded modem or another connectivity device, please consult your vehicle Owner Manual for the procedure to disable your connectivity device. You may be able to adjust the level of connectivity in your vehicle, including performing a Master Reset in your vehicle.


If equipped, the vehicle status feature may allow you to view certain notifications on FordPass, regarding Vehicle Health Alerts. These alerts may include electric battery health, fuel level, fuel consumption, odometer, tire pressure, VIN number, and other vehicle diagnostic information. These notifications should not be used or relied upon in place of normal vehicle maintenance. If at any time you believe there may be an issue or problem with your vehicle, consult with a professional for diagnosis and required maintenance.


If your vehicle has Wi-Fi hotspot functionality and you have activated a data plan, you can view information about your data plan through FordPass. Data usage may not reflect actual or current usage, please contact the vehicle network carrier.  You must sign up for wireless service directly with the vehicle network carrier who is solely responsible for the wireless service, subject to separate terms and conditions you agree to when you activate your service, and for the information available through FordPass.  Always pay careful attention to the road and do not drive distracted. Wi-Fi hotspot intended for passenger use only.


The MyVehicle feature may display when your next service or maintenance is due. This information is an estimate only based on your vehicle’s approximate odometer reading. Other factors, such as time and driving conditions, may affect the service and maintenance intervals required. Consult your Owner Manual and your vehicle’s warranty for full details of required maintenance and warranty coverage. You are responsible for properly maintaining your vehicle.


The MyVehicle feature also may allow for you to view how-to videos about your vehicle. In order to view these videos, FordPass will link to the Ford website This website will have Ford terms and conditions. Please review the terms and conditions prior to viewing any how-to videos. Your use of the how-to videos is at your own risk and neither Ford nor Ford Motor Company is liable for any damage to your vehicle or injuries to you or any third party based on your use of the videos. Please use these videos with caution and never attempt to perform vehicle maintenance that may require a professional.


The Monthly Fuel Report feature (“Fuel Report”) provides you with an estimate of your average monthly fuel usage and cost. The purpose of the Fuel Report is to assist you in tracking and comparing your fuel usage on a monthly basis. Your Fuel Report is an estimate only and may differ from in-vehicle fuel reports. Your fuel efficiency is affected by a variety of factors, including, but not limited to, driving behaviours, temperature and weather, road and traffic conditions, and use of air conditioning or other powered accessories.



6. Parking


FordPass parking informs you of  parking locations. We may use third parties to provide these services.  We do not, however, sell parking, provide a parking service, operate a parking lot, or otherwise accept custody of motor vehicles.  These services are provided by others, such as parking facility owners or operators, and they are in no way our agent or acting on our behalf.


All parking prices displayed on FordPass are set directly by the parking owner or operator, not us.  Parking rates may differ from drive-up rates (if available), and some fees may be subject to change and may not be accurately reflected on FordPass.  You are responsible for paying the correct fee for any parking, including any fees for parking in excess of your booked time.


You are responsible for selecting your parking and compliance with all signs, laws, and regulations relating to parking.  You are also responsible for compliance with the agreement with the owner or operator of the parking facility, as posted at its location or otherwise provided to you by it (which agreement will, in all cases, govern the parking arrangement).  Allocation of parking spaces is not within our control and we do not guarantee the availability of a specific parking spot. Please use your best judgment when deciding on a parking facility or location and do not park at a facility or location that you do not feel is safe and secure.


If you choose to use the FordPass timer feature to set the time of your parking, the use is at your own risk.  We are not responsible for any tickets, fines, or other additional costs that you incur as a result of your parking or use of the timer.


We do not represent or warrant the quality, suitability, safety, or security of any parking, and we disclaim all liability arising from any lack of quality, suitability, safety, or security of any parking or otherwise related to your use of parking and parking facilities and locations (including, without limitation, liability regarding the safety or security of persons or property in parking facilities and locations, and the consequences of not being able to park or delays associated with parking).



7. Guides


FordPass may offer certain guides and roadside assistance, subject to your vehicle’s warranty. This may not be available for all makes and models of vehicles. If your warranty is expired you may not be able to access this feature. If you wish to obtain extended warranty coverage at any time, please contact us as set out in the Contact Us section below.   If you no longer have roadside assistance or require roadside assistance coverage on a non-Ford vehicle, you may purchase by contacting Roadside Assistance.


Assistance may be provided by live chat or through email with remote Ford Guides.  If you provide contact information for a Guide to contact you via phone, email or text, you are expressly consenting to a Ford Guide to contact you.  Phone calls may be recorded for quality assurance purposes, and by continuing to speak with the Ford Guide you consent to having the call recorded for such purposes.


Any maps or guides available through FordPass may not accurately reflect current road conditions as these are subject to change. We will not be liable for any damage to you, your passengers, third parties or your or other vehicles due to your use of FordPass or due to faulty or poor road conditions. Please take caution when driving to ensure that road conditions are safe.  Without limiting any disclaimers set forth in the vehicle warranty terms, we do not make any, and hereby expressly disclaim any representation or warranty regarding the accuracy, completeness or quality of any information or advice given in connection with this FordPass feature.


Ford Guides cannot address warranty or customer service questions or concerns about products sold by Ford. If you have a question about a Ford product or have a concern with a vehicle, please contact your authorized Ford dealer or Ford's Customer Relationship Center as listed in the Contact Us section below.



8. Safety


Warning:  We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Accessing or using FordPass on hand-held devices while driving could distract your attention away from the road and result in loss of vehicle control, crash and injury.  FordPass may send messages or push notifications to your cell phone.  Do not read messages on hand-held devices while driving. Make sure you comply with all applicable local laws that may affect the use of electronic devices while driving.



9. Communications


If you choose to communicate with us to request information or for any other purpose, we may reach out to you via the phone or email you provide to us to respond and you expressly consent to our or our representatives contacting you.  You can choose whether or not to receive push notifications in the FordPass settings. If you chose to opt-in to receive commercial electronic messages from Ford, including branded as FordPass, you may opt out at any time by calling our Customer Relationship Centre 1-800-565-3673 or unsubscribing in the marketing email.  We will continue to send you communications where permitted by law, including related to FordPass.



10. Third Party Services


FordPass may integrate with, or contain links to third-party websites or include services that are not owned, provided, or controlled by us, including but not limited to links to websites for Ford dealers (“Third Party Service”).  We have no control over and, to the fullest extent permitted by applicable law, assume no responsibility for, the content, privacy policies, or practices of any Third Party Service.  In addition, we will not and cannot censor or edit the content of any Third Party Service.  By clicking on links, you expressly relieve us from any and all liability arising from your use of any Third Party Service, or from the content of any Third Party Service.  When using a Third Party Service, you should be aware of when you leave FordPass and read the terms and conditions and privacy policy of each Third Party Service that you visit.


FordPass may use data from third party sources, such as maps and directions, to provide services. This data and other information may not always be accurate. We are not responsible for any data provided by third parties or your reliance upon the same.  Terms applicable to location based services to which you will be bound by using FordPass include:


FordPass may contain or rely in part on certain free, shared, or public library software (“Open Source Software”).  Please refer to the posted Open Source Software acknowledgements located at for more information on any obligations or restrictions that may apply to the use of Open Source Software.



11. Limited Licenses


FordPass (including all software, content and data) is owned by us or used under license. FordPass is protected by worldwide copyright, trademark, patent, trade secret, or other proprietary rightswhether or not a copyright notice or other proprietary mark is present.  You agree to comply with all copyright laws in your use of FordPass, including preventing any unauthorized copying. Except as expressly provided herein, we do not grant any express or implied  proprietary rights to FordPass.


Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, limited right to access, view, use, display and listen to FordPass for your personal, non-commercial use only.  You agree not to dispute our claims of ownership or validity of its rights in FordPass.


If you violate any of the Terms, your rights will immediately terminate and we  may terminate your access to FordPass without notice and without any refund of fees, if applicable.


Any right or authorization granted to you by us is also subject to the following restrictions:


you may not, nor allow third parties to, create derivative works, use any data mining, robots, or similar data gathering and extraction tools on FordPass, create a database, systematically download, store any or all of the materials from FordPass or websites, link or frame any portion of FordPass, extract, derive or attempt to extract or derive any source code or structure of all or any portion of FordPass by reverse engineering, disassembly, decompilation or any other means;


  1. You may not use FordPass in any manner that is unlawful, abusive, defamatory, deceptive, or invasive of another’s privacy, nor may you abuse anyone on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
  2. You may not use FordPass with other content or in a manner that impersonates any person, business or entity, including us;
  3. You may not interfere, try to interfere, disrupt, or try to disrupt our servers or networks, or disobey any of our network access or security requirements;
  4. You may not use FordPass to engage in conduct that reflects poorly upon or disparages our reputation or goodwill;
  5. You may not use FordPass in conjunction with adult content or that promotes illegal activities, gambling, or the sale of tobacco or alcohol; and
  6. If you are not the bill payer for the mobile telephone or device being used to access FordPass, you will be assumed to have received permission from the bill payer to use FordPass or Features.



12. Interference





13. Trademark Notice


The Ford name, and all trademarks and logos displayed on FordPass are owned or used under license by us. The unauthorized use of any trademark displayed on FordPass is prohibited.


14. Designated Agent for Copyright Notification


If you believe that any content on FordPass infringes your copyright rights, please contact our designated agent for receiving such notifications in writing as follows:


DMCA Agent

330 Town Center Drive, Suite 800

Dearborn, Michigan  48126

Email address:


Telephone:   1-313-390-5286

Fax:  1-313-322-7162


Your communication must comply with the “Elements of Notification” requirements set forth in 17 U.S.C. § 512.15. User Generated Content


To the extent you  submit information or content to us (“User Submissions”), you understand and agree that your User Submissions will not be treated in confidence by us (except for personal information pursuant to the FordPass Privacy Policy).  You are solely responsible for your User Submissions and any consequences of posting or publishing them. You understand that many people from around the world will be able to see your postings and  comments.  You also agree that we and our third party service providers may contact you via email about any User Submissions.


New or confidential ideas are prohibited on FordPass.  If you have an innovative idea, please use the official Ford process at:


You grant to us an irrevocable, perpetual, transferable, non-exclusive, fully-paid, worldwide license to (a) use, copy, transmit, distribute, modify, create derivative works, adapt, delete, sub-license, combine with other ideas or works, publish, translate, publicly perform, and publicly display your User Submissions (or any modification thereto), in whole or in part, in any format or medium now known or later developed and (b) use (and permit others to use) your User Submission in any manner and for any commercial purpose (including, product, service or advertising).



15. User Generated Content


To the extent you  submit information or content to us (“User Submissions”), you understand and agree that your User Submissions will not be treated in confidence by us (except for personal information pursuant to the FordPass Privacy Policy).  You are solely responsible for your User Submissions and any consequences of posting or publishing them. You understand that many people from around the world will be able to see your postings and  comments.  You also agree that we and our third party service providers may contact you via email about any User Submissions.


New or confidential ideas are prohibited on FordPass.  If you have an innovative idea, please use the official Ford process at:


You grant to us an irrevocable, perpetual, transferable, non-exclusive, fully-paid, worldwide license to (a) use, copy, transmit, distribute, modify, create derivative works, adapt, delete, sub-license, combine with other ideas or works, publish, translate, publicly perform, and publicly display your User Submissions (or any modification thereto), in whole or in part, in any format or medium now known or later developed and (b) use (and permit others to use) your User Submission in any manner and for any commercial purpose (including, product, service or advertising).



16. Indemnity and Hold Harmless


By using FordPass you agree that you will defend, indemnify and hold harmless us and our subsidiaries and affiliates, their respective distributors, dealers, dealer associations, suppliers, licensors, partners, advertising and promotions agencies, and contractors, together with their respective employees, agents, directors, officers and shareholders, from and against all the liabilities, claims, damages and expenses (including reasonable attorneys' fees and costs) arising out of any use of FordPass by or through you including any of its features or services, your breach or alleged breach of these Terms, and/or your breach or alleged violation of the patent, copyright, trademark, proprietary or other rights of third parties.  We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with our defence of such claim.


You acknowledge and agree that your app store provider has no liability, responsibility or obligation to you, including with respect to the investigation, defence, settlement or discharge of a third party’s intellectual property infringement claim.



17. Disclaimer


FordPass and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of our control. FordPass also may not be available during maintenance breaks and other times. We are not responsible for any interruptions or errors of FordPass or its features. FordPass and all the information accessible through it are provided for information purposes only on an "as is" and “as available” basis.  We, our information providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of FordPass, the information, materials, content, availability, and products.  To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.  TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR  OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SHAREHOLDERS, REPRESENTATIVES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH FORDPASS AND YOUR USE THEREOF. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW WE, OUR INFORMATION PROVIDERS AND THEIR AGENTS ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF FORDPASS, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR OR OUR SUPPLIERS SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM FORDPASS, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH FORDPASS BY ANY THIRD-PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA FORDPASS.






This section does not affect, and is not intended to affect, any rights that a consumer has that are not able to be excluded under applicable consumer laws.



18. Miscellaneous


These Terms together with any additional terms to which you agree when using particular elements of FordPass constitute the entire agreement regarding FordPass and any services.  Unless and to the extent local law requires otherwise, these Terms are governed by, and construed in accordance with, the laws of the Province of Ontario, except in relation to any conflict of law provisions thereof. Unless local law mandates otherwise, all lawsuits arising from or relating to these Terms shall be brought in the courts located in Ontario.  If a court determines that any term or condition in these Terms is illegal or unenforceable, then such term will be eliminated and the remaining terms and conditions will remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.



19. Contact Us


If you have any questions, comments, or claims regarding FordPass you may contact us:



Ford of Canada Relationship Centre


1-888-658-6805 (TDD for the Hearing Impaired)

Available Monday to Friday, 8:30 a.m. to 5:00 p.m. (Local Time)



Mailing Address

Ford Motor Company of Canada, Limited

The Canadian Road

P.O. Box 2000

Oakville, Ontario, Canada L6K 0C8