What should I do if my Android smartwatch is not working with the Ford app?

If you experience issues while using the Ford app on your Wear OS^™ Smartwatch, we recommend removing and reinstalling the app using the steps below.

Before you begin troubleshooting, ensure: 

• Your vehicle's modem is added to the Ford app.
• Your vehicle's modem is activated.
• Airplane Mode is off on all devices.
• Bluetooth^® and Wi-Fi^® are enabled on all devices.

Troubleshooting the Ford app on your Android^™ Smartwatch

To remove the Ford app from your Wear OS device:

1. Press the Power button on your watch to wake up your device.
2. Hold the Power button again to open the menu of apps.
3. Scroll down and tap Google^™ Play Store.
4. Swipe down from the top of the screen.
5. Tap My Apps.
6. Select the Ford app.
7. Scroll to the bottom of your screen.
8. Tap Uninstall. 

To reinstall the Ford app on your Wear OS device:

1. Press the Power button on your watch to wake up your device.
2. Hold the Power button again to open the menu of apps.
3. Scroll down and tap Google Play Store.
4. Search for the Ford app.
5. Tap the app and follow the on-screen instructions.

If the previous steps do not resolve your issue, visit Wear OS by Google Help for additional support.

If you continue to experience issues while using the Ford app on your Wear OS Smartwatch, we recommend contacting your device's manufacturer.

Additional Information

How does the Ford app work with smartwatches?
How do I delete or uninstall the Ford App from my device?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

Wear OS, Google, Android, Android Auto, Google Maps and other marks are trademarks of Google LLC.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. 

Wi-Fi is a registered trademark of Wi-Fi Alliance^®.