How do I use Ford Premium Connectivity*?

Amplify Amazon Alexa** on the road with available Ford Premium Connectivity, the Connected Services plan that provides access to streaming services and content using Alexa Built-in.

Whether Alexa Built-in was installed in the factory or via over-the-air software updates, you will get more out of your favourite music, podcasts and audiobooks using Alexa to access streaming content safely with the hands-free technology already built into your Ford vehicle.

  • Listen to your favourite albums and playlists using Amazon Music, Spotify, or another favourite streaming service.
  • Get personalized flash briefings for local, national, and global news.
  • Play audiobooks or podcasts from Audible or your favourite streaming service.
  • Take the Quiz of the Day on your way to work and play games with friends and family.

Setting Up Ford Premium Connectivity

To begin your complimentary 30-day trial ensure your FordPass®* Connect modem is activated and Alexa Built-in is enabled, then follow the Alexa Built-in Setup instructions

Additional Information

How do I determine which Alexa features are available for my vehicle?


*Feature is available on select vehicles. Features may vary based on model year, trim, options, packages, and supply availability. Use the Build and Price tool to view feature availability on current models. If you have questions or need more information, reference your Owner’s Manual or contact your Ford Dealer. Driver-assist features are supplemental and do not replace the driver’s attention, judgment, and need to control the vehicle. Refer to your Owner’s Manual for details and limitations.

**Access to Alexa requires an Amazon account, SYNC®4, FordPass Connect, and complimentary Connected Service activated through the FordPass app (see FordPass Terms for details). 2021 and some 2022 vehicles may require a software update to activate Alexa Built-in (available first half of 2022), check your SYNC 4 display to confirm. Eligible vehicles receive access to Alexa Built-in for three years from completion of software update (if required), or from new vehicle warranty start date (if Alexa Built-in is factory-installed), after which fees may apply. Vehicles with factory-installed Alexa Built-in also receive 30 days of complimentary streaming media services beginning on the new vehicle warranty start date, after which fees apply. See your Ford account for information.

Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Amazon, Alexa and all related marks are trademarks of Amazon.com, Inc. or its affiliates.