Does my Ford vehicle have a modem?

You can determine if your vehicle has a modem by checking your vehicle's window sticker or SYNC®* screen. 

A modem is an optional feature that provides a full range of features available through the Ford app, including remote start, Vehicle Health Alerts, and recall notifications. 

To determine if your vehicle has a modem:

  • Check your vehicle's window sticker for "FordPass Connect" or "SYNC Connect."
  • Check your in-vehicle SYNC screen:
    1. Tap Settings.
    2. Select Vehicle.
      • If your modem is activated, the FordPass Connect tile will appear under the Settings menu.
      • If your modem is not activated, it will appear as Onboard Modem Serial Number (ESN).

Modem Availability by Model Year 

Use the table below to find out if your vehicle was eligible for a modem when built. 

Year Model Eligibility 
2020 and Newer Model Years

A vehicle modem is available on all 2020 and later model year vehicles.

Note: Aftermarket installations may not function properly with the Ford app.

2019
  • EcoSport
  • Edge
  • Escape
  • Expedition
  • Explorer
  • F-150
  • Fusion
  • Mustang
  • Ranger
  • SuperDuty
  • Transit Connect

Note: Aftermarket installations may not function properly with the Ford app.

2018
  • EcoSport
  • Escape
  • Expedition
  • Explorer
  • F-150
  • Fusion
  • Fusion Hybrid
  • Mustang 

Notes:

  • For some 2018 model year vehicles, you modem may be listed as "SYNC Connect."
  • Aftermarket installations may not function properly with the Ford app.
2017
  • Escape
  • Fusion and Fusion Hybrid (not the Fusion Energi)
  • F-150
  • GT (Supercar)

Notes:

  • For some 2018 model year vehicles, you modem may be listed as "SYNC Connect."
  • Aftermarket installations may not function properly with the Ford app.
2016 and Prior Model YearsA vehicle modem is not available for these model years.

More Ford App Information

For more detailed information on the Ford app features and functions, visit our support page and browse by your preferred topic.

Helpful Ford App Support Categories

Additional Information

How do I activate my modem?
How do I authorize another user?
How do I request access to an authorized vehicle?
How do I remote start my vehicle using the Ford app?
How do I troubleshoot the activation pending message?
How do I troubleshoot issues with the remote start?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.