What is the Ford Security Package?

Activate your one-year complimentary subscription to the Ford Security Package through your Ford Account on the Ford website or through the Connected Services tile in the FordPass App. No credit card required.

Available on select 2024-2025 F-150 and 2025 Super Duty trucks.

You can authorize access to your vehicle to multiple people through the FordPass App. 

Ford Stolen Vehicle Services was initially released to select 2024 F-150 trucks. The offer has since been extended to select 2025 F-150 and Super Duty trucks to also include the Start Inhibit feature and Theft Protection Alerts, making up the Ford Security Package.

If you want to cancel your service, you can do so through your Ford Account on the Ford website or through the Connected Services tile in the FordPass App.

You can get all the benefits of the Ford Security Package for $9.99 per month. 

No, deductible reimbursement is not available in Canada. 

Important: For your safety, always use caution and good judgment when investigating any alerts from your vehicle to prevent confrontations and/or endangering yourself.

1. Call the police, so your local law enforcement can help you file a report. Make sure to have a copy of the police report number and contact information.
2. Contact us by phone at 1-866-861-0419 or through the FordPass App by selecting Monitoring > Call Ford Secure. 
3. We will verify your police report with law enforcement so we can begin: 
   • Tracking your vehicle's location. 
   • Disabling factory reset functionality.
   • Sending you an email confirmation with a summary of your case details.
   • Engaging police for case updates, sharing your vehicle locations with them, and requesting they keep you informed on your vehicle status.
4. The police will let you know if your vehicle is recovered. 
5. We will deactivate tracking and initiate recovery mode once your vehicle is returned. You will receive an email confirming these changes. 

Stolen Vehicle Services uses various sensors and systems on your vehicle to monitor and report activity around your vehicle. The service will notify you of unusual or unexpected activity through the FordPass App.

In the event of theft, you can use the FordPass App to confirm the theft. This service then uses your vehicle’s cellular data connection and the ability to receive GPS data to track your vehicle. 

Important: Tracking can be affected by the loss of these signals, the coverage in your area, or the vehicle’s surroundings.

The factory reset function is unavailable during the time your vehicle is stolen to prevent it from hindering recovery efforts. 

We recommend waiting until after your vehicle is recovered, but if you need to perform a reset sooner, you can enable the reset function for one hour using the FordPass App.

Stolen Vehicle Services works in the United States and Canada. The service is not currently available in U.S. territories or commonwealths.

The Power Tailgate (if equipped) for activation purposes is considered a door, and all doors must be closed before the initial activation of Stolen Vehicle Services.

We keep your vehicle connected in the event of theft. This ensures that only the authorized users can override the vehicle’s connectivity settings, and we can continue to track its location.

Our agents are always available to help if your vehicle is stolen. They can provide the vehicle’s location to the police and help answer any questions on your mind. Contact them through the FordPass App or call 1-866-861-0419. 

For general questions, you can reach us at 1-866-861-0420.

Currently, the vehicle monitors and sends an alert in the following cases: 

• Potential Intrusion: If someone is breaking into your vehicle, or when cabin movement is detected with the vehicle locked.
• Forceful Impact: If someone or something hits your truck or lifts it up to be towed.
• Unexpected Location: If your truck's GPS location changes without the engine or battery being powered on.
• Door Open/Ajar: If your door is opened for any reason.
• Hardware Disabled: If your vehicle's electronic systems are intentionally or unintentionally disabled, preventing normal operation.
• Factory Reset Attempt: If someone attempts to restore your vehicle to its default settings, potentially erasing personalized settings.

If a Theft Alert is triggered on your enrolled vehicle, the vehicle will start transmitting to Ford the data below:

• Make and model
• Vehicle Identification Number (VIN)
• Vehicle location for 24 hours

Note: The data transmitted is subject to the vehicle connectivity and network availability.

Once an alert is triggered, the data will be stored in the Ford cloud for 30 days unless there is an active Stolen Vehicle Service case. If there is an active Stolen Vehicle Service case, the data will be stored as long as the case is active and once closed, the data will be retained for up to 10 years, after which it will be deleted.

Push notifications must be enabled to receive Theft Alerts.

All authorized FordPass account users associated with the vehicle enrolled with push notifications will receive alerts.

Start Inhibit-capable vehicles require SYNC^®† 4, version (v.) 2.1.6.4 or later. 2025 F-150 and Super Duty trucks currently on a prior SYNC version, must update their software to v. 2.1.6.4 or later to access the Start Inhibit feature. 

Notes: 

• Start Inhibit is not available on the F-150 Lightning. 
• We intend to make Start Inhibit available for select 2024 F-150 and 2024 Super Duty trucks in the near future.

For instructions on how to determine which SYNC software version you have, refer to the What SYNC version do I have in my Ford vehicle? article.

Individuals who have been authorized with vehicle access in the FordPass App have the ability to access Start Inhibit. 

Note: Once Start Inhibit has been activated, the deactivation code is sent to the messages section of the FordPass App to all authorized users.

If the vehicle is on, and you attempt to inhibit the vehicle, it will continue to run until the vehicle is turned off. Once off, the vehicle will not start.

The vehicle will not start.

While in accessory mode, the Start Inhibit request is stored but not applied. Once the vehicle is turned off, the vehicle will no longer start. You will see a Slide to Cancel prompt in the FordPass App during accessory mode should you wish to cancel the request.

Call the Ford Customer Relationship Centre at 1-866-861-0419. The agent will confirm your identity before helping to deactivate Start Inhibit.

If there is an emergency and someone is in danger or needs medical attention, immediately call 911 or emergency services.

Activating Start Inhibit

1. Open the FordPass App and navigate to the vehicle home screen.
2. Tap Monitoring.
3. Slide the Start Inhibit toggle to the right.

Deactivating Start Inhibit

1. Open the FordPass App and navigate to the vehicle home screen.
2. Tap Monitoring.
3. Slide the Deactivate Start Inhibit toggle to the left.

Notes: 

• A one-time deactivate Start Inhibit passcode is automatically generated and displayed when you slide Start Inhibit on. You can also access this code from the message center of the FordPass app and use it inside the vehicle if you are unable to do so from your mobile device.
• The Ford of Canada Customer Relationship Centre also has the ability to deactivate Start Inhibit by sending a command. For assistance, contact 1-866-861-0419.