How can I get help with the Ford app?

You can browse commonly asked questions and troubleshooting tips on our Ford app* support page. To speak with someone, contact the Ford app support using the app or by calling 1-800-336-0486.

Popular Ford App Support Categories

Contacting Help In The Ford App

To contact support in the Ford app:

Important: Ford app support is available: Monday – Saturday | 9 a.m. – 9 p.m. EST | Sunday - Closed.

  1. Log in to the Ford app.
  2. Go to the Account screen.
  3. Select Contact Help under the Help section.

Calling The Support Line

If you cannot access the Ford app, call 1-800-336-0486 for support.

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in the Ford app?
Where can I get an Owner's Manual?

*The Ford app, formerly known as the FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.ca for our privacy notice.