Why am I unable to download the FordPass App?

If you are unable to download the FordPass^®* App to your device, refer to the possible concerns and troubleshooting reccomendations below. 

• You may be experiencing network/internet connection issues.
  • If using Wi-Fi^®, check to see if it is enabled.
    • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
    • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
  • If using your cellular data, check to see if it is enabled.
    • If cellular data is turned off, turn cellular data on and attempt to connect.
    • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.
• Your device may need a power cycle.
  1. Power off your device for 30 - 60 seconds. 
  2. Turn on your device.
  3. Attempt to download FordPass.
• Your device may not have enough storage space for the update/download. Delete any unused apps and try again. 

Note: If you are still unable to download FordPass, please reach out to your device manufacturer for the best assistance. 

^*FordPass^® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

Wi-Fi is a registered trademark of Wi-Fi Alliance^®.