What do I do if I am having issues with a Ford MyKey®*?

Select your MyKey-related symptom from the drop-down options below for assistance.

MyKey Troubleshooting

Unable to Create MyKey

Possible causes:

  • The key used to start the vehicle does not have admin privileges.
  • The key used to start the vehicle is the only admin key. There must always be at least one admin key.
  • SecuriLock passive anti-theft system is disabled or in unlimited mode.
  • For vehicles with keyless start: The intelligent access key is not placed in the backup slot.

Unable to Program the Configurable Settings

Possible causes:

Unable to Clear MyKey

Possible causes:

Only Admin Key Lost

Purchase a new key from an authorized Ford Dealer.

Regular Key Lost

Program a spare key. See how to program to a key.

MyKey Distances Not Accumulating

Possible causes:

  • The MyKey user is not using the MyKey.
  • An admin key was used to clear MyKeys and create new MyKeys.
  • The key system has been reset.

MyKey Not Functioning with Keys

Possible causes

Additional Information

How do I program MyKey? 
How do I clear MyKey?

*Driver-assist features are supplemental and do not replace the driver’s attention, judgment, and need to control the vehicle. See your Owner’s Manual for details and limitations.