Support>More Vehicle Topics>Audio System>What do I do if channels are not playing on SiriusXM 360L?

What do I do if channels are not playing on SiriusXM® 360L?

Before going to the troubleshooting steps below, confirm your SiriusXM 360L subscription is active.

  1. Turn your radio on. 
  2. Tune the Radio Source to SiriusXM.
  3. Go to Settings.
  4. Access SiriusXM from the Settings menu. 

Notes:

  • If your vehicle's SYNC screen displays No Subscription or Inactive, contact SiriusXM for assistance with your subscription at 1-888-539-7474. 
  • If the SYNC screen displays Subscribed, your plan is active.

If you have an active subscription and are experiencing an issue, refer to the troubleshooting below.

Wide range of channels from 1 to 699 not playing

  1. Make sure your vehicle has a clear view of the sky and nothing is on the antenna.
  2. Tune to channel 1.
  3. If channel 1 does not work, move your vehicle to another location and try again.
  4. If your issue is still not resolved, contact the Customer Relationship Centre at 1-800-565-3673. 

Wide range of channels from 700 and above not playing

  1. Make sure both Vehicle Connectivity and SiriusXM 360L are toggled On in Connectivity Settings. For instructions on how to change Connectivity Settings, click here
  2. If Vehicle Connectivity is turned on and you are still experiencing an issue, contact the Customer Relationship Centre at 1-800-565-3673. 

One specific channel not playing

Contact the Customer Relationship Center at 1-800-565-3673

If you need to contact the Customer Relationship Centre, they may request your Sirius XM Electronic Serial Numer (ESN).

Additional Information

What is SiriusXM 360L?
How do I find the Electronic Serial Number (ESN) for my radio?

*SiriusXM and all related marks and logos are trademarks of SiriusXM Radio Inc.