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How do I jump-start my Mustang Mach-E?

If your Mustang Mach-E loses charge and cannot be started, jump-start it using jumper cables and another running vehicle's battery. This is referred to as the booster vehicle.

Since the Mustang Mach-E's controls are electric, a charge will have to be provided to open the door and the hood before attaching cables to the vehicle's battery for a jump start.

Steps to jump-start your Mustang Mach-E

How do I access my door and hood if my Mustang Mach-E's battery is dead?

To access your door and hood:

  1. Press on the top of the panel on the front bumper to remove the cover.
    Illustration of direction to push the panel of the front bumper
  2.  Attach the cables from the booster vehicle to the red positive (A) and the black negative (B) cords of your Mustang Mach-E.
    Illustration of positive and negative cables
    Note: This will only give your Mustang Mach-E enough charge to activate the door and hood release to gain access to the 12-volt battery. Your battery is not being charged yet. 
  3. Open the driver's side door and pull the hood release button twice to open the hood.
    Illustration of the hood release lever
    Note: The location may vary, but for most models, it is located close to the pedals on or near the door. 
  4. Detach the booster vehicle's cables from the positive (+) and negative (-) cords of your Mustang Mach-E.
  5. Remove the top and driver's side panel covers inside the hood.

Note: Each arrow in the pictures denotes a connection point. The panels pull apart and snap back on via those connection points. Start at one connection point, beginning at the rear, and work your way around the panel until each is completely detached.

  • Top panel
    Illustration that shows the connection points of the top panel
  • Driver's side panel
    Illustration that shows the connection points of the driver's side panel
  1. Once the panels have been removed, proceed to How do I jump-start my Mustang Mach-E?

How do I jump-start my Mustang Mach-E?

Pictured below is the location of the positive (+) and negative (-) jump posts under the hood of your Mustang Mach-E.

  • Negative (-), upper post (gray on vehicle)
    Illustration of the gray, negative upper post
  • Positive (+), lower post (red on vehicle)
    Illustration of the positive, red lower post

To jump-start your Mustang Mach-E:

  1. Connect the positive (+) end of the jumper cable to the positive (+) jump post of your Mustang Mach-E. 
  2. Connect the other end of that cable to the positive (+) post of the booster vehicle. 
  3. Connect the negative (-) end of the jumper cable to the negative (-) jump post of your Mustang Mach-E. 
  4. Connect the other end of that cable to the negative (-) post of the booster vehicle. 
  5. Confirm your Mustang Mach-E is in park.
  6. Allow several minutes for the booster vehicle to charge your Mustang Mach-E. 
  7. Push the start button on your Mustang Mach-E and leave both vehicles connected for at least three minutes.

Important: Before disconnecting the cables in the next few steps, confirm your headlights are off, as peak voltage can damage the bulbs. 

  1. Disconnect the negative (-) end of the jumper cable from the booster vehicle. 
  2. Disconnect the negative (-) end of the jumper cable from your Mustang Mach-E. 
  3. Disconnect the positive (+) end of the jumper cable from the booster vehicle. 
  4. Disconnect the positive (+) end of the jumper cable from your Mustang Mach-E.  
  5. Replace the panel covers and close the hood. 

After the panel covers have been replaced and the hood is closed, your Mustang Mach-E is ready to be driven.