What is the status of my Ford vehicle order?

You can track your vehicle order status online* using the Ford Vehicle Order Tracking page or by contacting the Ford Dealer where you ordered your vehicle.

Notes:

  • Production scheduling depends on Ford’s plans, customer demand, the order in which orders were submitted, and the availability of high-demand options.
  • Once a vehicle is scheduled for production, your VIN will become available, and no changes can be made to your order.

Accessing Your Vehicle Order Status

Select the method you would like to use to check on the progress of your vehicle order for more information.

Online

To track your vehicle order online:

  1. Obtain your VIN and Order Number from your selling Dealer.
  2. Visit the Vehicle Order Tracking page.
  3. Enter your Order Number and VIN.

    Note: The letters I, O, and Q are not included in a VIN to avoid confusion with the numbers 1 (One) and 0 (Zero).
     
  4. Select Accept & Track.

Your vehicle order information will appear with your vehicle configuration, order status, and delivery details.

Note: Status codes update as your order progresses through scheduling, production, and shipping. A status code that has not changed in several weeks does not necessarily mean there is an issue. Contact your selling Dealer for the most current information tied to your specific order.

Your Selling Dealer

You can contact your selling Dealer directly for assistance obtaining your vehicle order status.

If your selling Dealer is unable to provide an update beyond your current order status, you can contact the Ford Customer Relationship Center using our live chat option or by calling 1-800-565-3673 for further assistance. Have your Order Number and VIN, if available, ready when you contact them.

*Some vehicles are unable to be tracked online. Tracking availability differs based on vehicle location, where your vehicle is in the build process, and if it is a new release. If you are unable to track your vehicle using the Ford Vehicle Order Tracking page, contact your selling dealer who may be able to provide further information.