What services are covered under Ford Roadside Assistance?

Ford Roadside Assistance is a complimentary service that runs concurrent with the Powertrain coverage period of your vehicle's New Vehicle Limited Warranty

Powertrain Coverage Period

  • Cars and Light Trucks: 5 years/100,000 kilometres (km) (whichever occurs first)
  • Light Trucks (Diesel): 5 years/160,000 km (whichever occurs first)
  • Heavy Trucks (F60/750): 2 years/unlimited km

Roadside Assistance Services

Under the coverage, Roadside Assistance will provide the following services: 

Mechanical Breakdown Tow

Towing of a disabled vehicle to the nearest Ford dealership, or the selling dealer if within 25 kilometres of the nearest dealer (one tow per disablement).

Accident Tow

When not covered by insurance, towing coverage is to the nearest authorized Ford Dealer or dealer-approved body shop, up to a maximum of 50 kilometres.

Battery Boost

When not covered by insurance, towing coverage is to the nearest authorized Ford Dealer or dealer-approved body shop, up to a maximum of 50 kilometres. 

Electric Vehicle Tow to Charge

Towing of disabled vehicle to your choice of the closest public charging station, the nearest participating Ford EV-certified dealer or your home residence. If outside of a 25-kilometre radius, Roadside will tow the vehicle to the nearest available charging station among the three options.

Fuel Delivery

Delivery of up to 10 litres of fuel to stranded vehicles (i.e. vehicles that are out of fuel and not running), up to a maximum of 2 deliveries in a 12-month period. Vehicles stranded at refuelling stations or dealers are not eligible for benefits.

Winching

Available within 30 metres of a paved or publicly maintained road, with no recoveries.

Flat Tire Replacement

Replace a flat tire with a spare, if provided with the vehicle. If a spare tire is not available, we will tow you to the nearest dealer or the selling dealer if within 25 kilometres of the nearest dealer.

Lockout Service

Unlock a vehicle if you are locked out (does not include the cost of key recovery or replacement).

For more information, visit the Roadside Assistance page on Ford.ca or request Roadside Assistance directly

Additional Information

How do I contact Roadside Assistance?
How do I claim a refund with Roadside Assistance?


Roadside assistance is subject to your vehicle’s coverage and may not be available for all makes and models of vehicles.

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