What do I do if I'm having issues with SYNC®* AppLink®**?

Please note that SYNC AppLink is in the process of being decommissioned. 

For an integrated experience, compatible vehicles can utilize features such as SYNC Voice Commands and Apple CarPlay®*** or Android Auto****


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**Commands may vary by phone and AppLink software.

***Available feature. Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Apple CarPlay is available on select models with SYNC 3 or SYNC®4; owners of 2016 models with SYNC 3 are required to perform a software upgrade and purchase a hardware upgrade. Requires phone with compatible version of Apple iOS and active data service. SYNC does not control CarPlay while in use. Apple is solely responsible for their functionality. Message and data rates may apply. iPad®, iPod®, iTunes®, iPhone®, Siri® and Apple CarPlay™ are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

****Android Auto Available feature. Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Android Auto is available on select models with SYNC 3 or SYNC®4; owners of 2016 models with SYNC 3 are required to perform a software upgrade. Requires phone with compatible version of Android Auto and active data service. SYNC does not control Android Auto while in use. Google is solely responsible for their functionality. Message and data rates may apply. Android, Android Auto, Google and Google Play are trademarks of Google LLC.