How do I unpair my phone from SYNC?

You can unpair your device from your SYNC®* or Digital Experience®** system using the instructions contained in this article.

Deleting a Paired Phone

Important: Your vehicle must be parked, running, and in an open, well-ventilated, and safe area.

Select your Digital Experience or your SYNC generation from the drop-down options below to learn how to unpair your phone. If you need assistance determining the generation of your SYNC system, select the first drop-down option.

  • Actual screens may vary. See your Owner’s Manual for information specific to your vehicle.

Identifying Your Vehicle's SYNC Generation

Select a resource in the table below to help you identify your vehicle's SYNC generation.

ResourceInstructions
SYNC and Navigation Updates page

Either:

Your SYNC generation will appear on the right side of the page under SYNC Current Version.

SYNC Visual Reference GuideView example images of SYNC generations that Ford has offered.

Digital Experience

  1. Select the Vehicle icon on your vehicle's Digital Experience screen.
  2. Tap Settings.
  3. Choose Bluetooth®.
  4. Tap the Menu icon Menu icon on the top right of the device you would like to delete. 
  5. Press Forget. If prompted, confirm that you would like to delete the device.
     

SYNC 4A

  1. Tap Settings or the Home icon on your vehicle's SYNC screen.
  2. Press Settings.
  3. Choose Phone List.
  4. Select the phone you would like to delete.
  5. Tap <Insert Phone Name> Settings.
  6. Press Remove <Insert Phone Name>.

SYNC 4

  1. Press the Phone tab on your vehicle's SYNC screen.
  2. Select Phone List.
  3. Choose a phone from the list.
  4. Tap the Delete symbol (trash can). A pop-up will appear.
  5. Confirm Yes to remove the phone.

SYNC 3

  1. Press Settings on your vehicle's SYNC screen. 
  2. Tap Bluetooth®.
  3. Choose View Devices.
  4. Select the phone you want to delete.
  5. Press Delete.
  6. Tap Yes to confirm your selection.

SYNC with MyFord Touch®

  1. Press the Gear icon on your vehicle's SYNC screen.
  2. Select Settings.
  3. Tap Phone.
  4. Press Bluetooth®.
  5. Select the phone you want to delete.
  6. Tap Delete.

SYNC Generation (Gen) 1.1

  1. Select Phone on your vehicle's SYNC screen.
  2. Go to Bluetooth® Devices.
  3. Select the phone you want to delete.
  4. Press Delete.

SYNC Gen 1

  1. Press the Phone button on your SYNC system.
  2. Select Return.
  3. Press Bluetooth®.
  4. Select the phone you want to delete.
  5. Press Delete.

Helpful SYNC Support Categories

Addition Information

What should I do if my phone is not pairing?

*Do not drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

**Some Ford Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.