What is SYNC?
SYNC®* is an in-vehicle voice-activated communication, entertainment, and information system. When paired with a mobile device and other Bluetooth® enabled devices, SYNC allows you to use voice commands to make and receive calls, play music, or get driving directions. Use the links below to explore information about SYNC settings, updates, navigation, troubleshooting, and more.
SYNC 4 and SYNC 4A General Information
Learn general information about SYNC 4 and 4A using the following links.
- What is the difference between SYNC 4 and SYNC 4A?
- How do I pair my phone with SYNC 4 or SYNC 4A?
- What are SYNC 4A Adaptive Dash Cards?
SYNC Settings
Learn about SYNC settings using the following links.
SYNC Updates
Learn about SYNC updates using the following links.
SYNC Navigation
Learn about SYNC navigation using the following links.
SYNC Troubleshooting
Learn about troubleshooting SYNC concerns using the following links.
- What should I do if I'm having an issue with a SYNC software update?
- What should I do if I am having issues with the SYNC screen?
- What should I do if my phone is not pairing?
- How do I reverse pair a phone with SYNC?
- How do I perform a Master Reset?
If you have additional questions, Contact the Ford Customer Relationship Centre using our Live Chat option or by calling 1-800-565-3673.
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.