FREQUENTLY ASKED QUESTIONS
Yes. If you receive a Ford recall notification letter or find that your vehicle is named in a recall, contact your Ford dealer to schedule an appointment. Our service advisors will provide any additional information at that time, as well. Find a Dealer.
Yes, absolutely. Any repairs required due to a recall from Ford Motor Company of Canada will be conducted at no cost to you.
You may have seen or heard about a recall on your particular model year vehicle and may be concerned. However, unless you have heard directly from Ford or a third-party manufacturer you really have nothing to worry about it. That’s because all recalls are dependent on specific data, including build date, sequence of manufacturing, VIN and more. If you think there may be a recall on your Ford vehicle, and it doesn’t appear in a VIN search please contact your local Ford dealership. They should be able to confirm any recall rumours you’ve heard.
By law, Ford Motor Company of Canada is required by Federal Regulation to mail recall letters to the last known registered owner. As long as you remain listed as the current owner in Provincial or Territorial vehicle registration records, you will continue to receive these notices. If you are receiving recall letters for a vehicle you no longer own, and have an address for the current owner, please forward the recall letter to the new owner. If you have leased this vehicle to another person or organization, please immediately notify the lessee of this recall. If you no longer own the subject vehicle and do not have an address for the current owner or lease, you need not take any action.
If you become aware of a recall after you’ve repaired the issue, you may be entitled to reimbursement. To check on refund eligibility please contact your local Ford dealership.
Our goal is to always provide as little disruption to your schedule as possible. That’s why some recall notices do provide coverage for rental vehicles as part of a recall or Customer Satisfaction Program. Refer to the notification letter for details or contact your local Ford dealership. If you don’t have coverage, most dealers provide a free shuttle service to get you where you need to be and back for pickup when your vehicle is ready.
A Customer Satisfaction Program (CSP) is one type of Field Service Action (FSA). A CSP is an available upgrade to a specific component or an extension of an existing warranty. They are Vehicle Identification Number (VIN)-specific programs. Time and Distance mileage limitations do apply. A recall is conducted to remedy a safety, compliance or emissions concern. Recalls are VIN-specific programs. There are no expiration dates on safety recalls or safety compliance recalls. There are generally no expiration dates on emission recalls or emission compliance recalls.
