What should I do if I receive a "Pairing failed" message for Phone As A Key?

If you attempt to pair Phone As A Key^™* with your mobile device and receive a "Pairing failed" message, troubleshoot using the steps below.

1. Start your vehicle in an open, well-ventilated, and safe area.
2. Toggle your mobile device's Bluetooth^® off/on and attempt to set up Phone As A Key again. 
   
   Note: If your issue is resolved, do not continue with the remaining steps. 
    
3. Delete any keys installed on your phone that you are attempting to pair, and attempt to set up Phone As A Key again.
   
   Note: If your issue is resolved, do not continue with the remaining steps. 
    
4. Perform a Phone As A Key reset and attempt to set up Phone As A Key again.

If you continue to receive the error message, contact Ford app support for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the Phone As A Key Troubleshooting topic or the Ford app troubleshooting support site folder for additional assistance. 

Additional Information

What is Phone As A Key?

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.