What should I do if I cannot unlock my Ford vehicle with Phone As A Key?

If you are unable to unlock your vehicle with your phone, make sure it meets Phone As A Key™* requirements and follow the troubleshooting steps below.

  1. Move your phone closer to your vehicle.
  2. Ensure that the Ford app is running on your phone.
  3. Check your device's Bluetooth® settings for any pairing to the vehicle's Phone As A Key system. If your smartphone is paired, it will display the last five digits of the Vehicle Identification Number (VIN) and the vehicle's model name.
    • If the phone is connected, press the Remote Unlock button in the Ford app.
    • If the phone is not connected or the Remote Unlock button does not work in the Ford app, force close and restart the Ford app.

      Note: For specific information on how to check Bluetooth settings, refer to your phone's user manual or contact your phone provider. 
       

If you are still unable to unlock your vehicle using Phone As A Key, use the keyless entry keypad. Once inside, you can use the backup start passcode to start your vehicle.

*Available on select vehicles. Requires feature activation. Not compatible with all smartphones.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.