What happens if I lose my device and the Ford app is active?
Your lost mobile phone and email can allow access to your Ford app account(s), which can be used to bypass your vehicle's security. Use the steps below to regain security.
- Secure your email used to register with the Ford app to prevent others from accessing it.
- Submit a Ford app password reset request to send a security email confirmation to the registered email.
- Consider changing the password on your email account.
Important: This may trigger a sign-out on other devices and applications. This helps to ensure no unauthorized person has access to your email.
- Perform a modem reset to remove user authorizations.
- Obtain a new or temporary device that is compatible with the Ford app.
- Download the Ford app from the App Store® (iOS®) or Google Play™ (Android™).
- Open the Ford app and initiate a password reset.
- Enter your new credentials on the Ford app login screen after resetting your password.
- Check your vehicle list once the Ford app loads.
- Activate your vehicle again for command-and-control access.
Important: Only grant vehicle activation permission to accounts you know and trust.
If you cannot complete any of the steps above or need further assistance, contact Ford app support through the Ford app by selecting Account > Help.
The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
App Store and iOS are trademarks of Apple Inc., registered in Canada and other countries.
Google Play and Android and other marks are trademarks of Google LLC.