Support>Ford Technology>Ford Connected Services>What are Stolen Vehicle Services?

What are Stolen Vehicle Services* (available on the 2024 F-150, excluding Lightning)?

This Connected Service offers peace of mind by keeping an eye on your 2024 model year (MY) Ford F-150 for you, notifying you of suspicious activity, and helping with recovery if your vehicle is stolen.

Activate and manage Stolen Vehicle Services through your Ford Account.

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What if my 2024 F-150 (excluding Lightning) is stolen?

For your safety, always use caution and good judgment when investigating any alerts from your vehicle to prevent confrontations and/or endangering yourself.

Call us at 1-866-861-0419 if your vehicle is indeed stolen. This is also the number you can give to the police. Our team there will walk you through the steps, including how to file a police report, and will assist the police in the tracking and recovery of your vehicle. You can also reach out to our dedicated call center through the FordPass®** App — go to Account > Stolen Vehicle Services > Call Us.

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Theft Protection Alerts

We provide Theft Protection Alerts through the FordPass App should someone unexpectedly tamper with, impact, enter, or move your vehicle. This includes attempts to perform a Factory Reset of your vehicle from the in-vehicle screen. You will need to have push notifications enabled to receive these alerts.

24/7 Assistance

Our agents are always available to help if your vehicle is stolen. They can provide the vehicle’s location to the police and answer any questions on your mind. Contact them through the FordPass App. For general questions, you can reach us at 1-866-861-0420.

Vehicle Systems Protection

We keep your vehicle connected in the event of theft. This ensures that only authorized users can override the vehicle’s connectivity settings, and we can continue to track its location.

How does Stolen Vehicle Services work?

  • Stolen Vehicle Services uses various sensors and systems on your vehicle to monitor and report activity around your vehicle. The service will notify you of unusual or unexpected activity through the FordPass App.

  • In the event of theft, you can also use FordPass to report the theft and alert the police. This service then uses your vehicle’s cellular data connection and the ability to receive Global Positioning Satellite (GPS) data to track your vehicle. 

    Note: Tracking can be affected by the loss of these signals, the coverage in your area, or the vehicle's surroundings.

  • Factory Reset from within your vehicle is disabled once you have activated this service — this is done to prevent a thief from disabling tracking. If you need to reset your vehicle, you can use the FordPass App to enable the reset function for one hour.
  • Once the customer assistance team confirms a vehicle is stolen, vehicle features and features in FordPass will be disabled. Factory Reset function will also be completely disabled. The Factory Reset function will be completely disabled and the Stolen Vehicle Services customer support team will work directly with law enforcement to support the recovery of the vehicle.

Availability and Activation

Your 2024 F-150 (excluding Lightning) comes with a 1-year plan included. You can activate the service through the Connected Services tile in your Ford Account, no credit card required. If you have not already, you will first need to activate your modem in your vehicle through the FordPass App. This feature is currently available on all 2024 F-150 models, except for the F-150 Lightning.

Activate and manage Stolen Vehicle Services now.

Stolen Vehicle Services FAQs

Select a question from the drop-down options below:

Why am I getting Early Theft Alerts when no one is near my vehicle?

Alerts can also be triggered by other sources of movement, such as large passing trucks, heavy traffic, wind, and weather.

Why are other people receiving alerts about my vehicle?

All authorized FordPass account users associated with the enrolled Vehicle Identification Number (VIN) will receive alerts.

Where does Stolen Vehicle Services work?

Stolen Vehicle Services works in the United States and Canada. The service is not currently available in U.S. territories or commonwealths.

Why do I need to close the Power Tailgate to activate Stolen Vehicle Services?

The Power Tailgate (if equipped), for activation purposes, is considered a door, and all doors must be closed before the initial activation of Stolen Vehicle Services.

How do I cancel Stolen Vehicle Services?

If you wish to cancel your service, you can do so through the Connected Services tile in your Ford Account via the FordPass App or ford.ca.

Additional Information

Can Ford track my stolen vehicle?
How do I activate my Ford vehicle to use FordPass?
How do I contact Ford Roadside Assistance?
Can I view my vehicle's location in the FordPass App?
What services are covered under Ford Roadside Assistance?

*Available feature. Stolen Vehicle Services requires FordPass® App (subject to FordPass Terms), modem activation, and a Connected Service plan. Equipped Ford vehicles come with a one-year Stolen Vehicle Services trial from New Vehicle Warranty start date, after which purchase is required. Customer activation required. Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Factory Reset and Customer Connectivity Settings are disabled while Stolen Vehicle Services is active. Requires mobile device push notifications.

** The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.