What is the Ford Connectivity Package?
The Ford Connectivity Package is a subscription plan for eligible vehicles that bundles Google Maps™ or Connected Navigation*, Wi-Fi® hotspot**, and audio/video streaming.
The Ford Connectivity Package has a 1-year complimentary trial, which requires a credit card activation. Once the trial is over, you can also purchase either a monthly or an annual subscription. Activation is required to access the full range of features and benefits included in the package.
Contents
If you would like to learn more about the package and review our Frequently Asked Questions (FAQs), select a link below.
Vehicle Eligibility and Included Features
Subscription Plans and Activation Requirements
Plan Benefit FAQs
Pricing FAQs
Renewal and Cancellation FAQs
Subscription and Trial FAQs
Vehicle Eligibility and Included Features
Refer to the table below for vehicle availability and package features based on the vehicle's Infotainment system.
| In-Vehicle Infotainment System | SYNC† 4A | SYNC 4 | Ford Digital Experience†† |
| Connectivity Package Features | Features vary by trim and model but may include:
| Features include:
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| Vehicle Availability |
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Note: Video streaming and games are only available when parked.
Subscription Plan and Activation Requirements
Refer to the table below for details about each Connectivity Package Plan being offered.
| Plan | Availability | Cost | Renewal | Activation Requirements |
40-day preview | Ford Digital Experience only | Complimentary | Not applicable | No activation required |
| 1-year included trial |
| Complimentary for the first year | After your trial, you can purchase either a monthly or an annual subscription. Monthly: $19.99, with auto renewal Annually: $199.95, no auto renewal Note: There is no annual auto-renewal option available. If enrolled in an annual subscription, it will auto-renew to the monthly subscription.
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| One-time purchase for a minimum of 7 Years |
| One-time payment: $995 | No monthly fees. After 7 years, customers do not need to renew the plan. You may continue to receive access as long as the service is available or continues to be offered by Ford. | The vehicle's modem must be activated. |
Benefit FAQs
Select a question from the drop-down options below to find out more about the features of the Ford Connectivity Package.
How does the Ford Connectivity Package improve my driving experience?
The Ford Connectivity Package enhances your driving experience by offering unparalleled convenience, productivity, and connectivity on the road. You will enjoy reliable Wi-Fi for all of your other devices, ensuring you are always connected. The package eliminates distractions with hands-free voice assistance for calls and texts, so you can focus on driving.
Access your favourite apps and stay organized effortlessly, with everything you need right at your fingertips. Upgrade with Ford Connectivity and experience a seamless blend of connectivity and ease while you are on the go.
How is this package different from my current Ford services and subscriptions?
The Ford Connectivity Package stands out from your current Ford services and subscriptions by offering a comprehensive suite of features in one convenient package, rather than individual à la carte services. It simplifies becoming and staying connected by bundling various services together, making it easier to manage and access everything you need in one place, rather than handling multiple separate subscriptions. This integrated approach provides a more seamless and user-friendly experience.
Pricing FAQs
Select a question from the drop-down options below to learn more about the Ford Connectivity Package pricing.
Is this package included with the purchase of a new vehicle, or is it an additional cost?
The Ford Connectivity Package is available as a one-time purchase option through a Ford Dealer or the Build and Price tool at point-of-sale or as a one-year complimentary trial with auto-renewal post-delivery, with the purchase of a new 2025 Mustang Mach-E or Expedition vehicle.
Is there a trial period for the Ford Connectivity Package?
Yes, there is a 1-year complimentary trial period for the Ford Connectivity Package. You have through the first year from the vehicle's warranty start date to activate the trial. This trial year begins upon activation. Activation requires credit card authorization and auto-renewal. Auto-renewal can be canceled at any time.
Can I get a refund if I change my mind after purchasing the one-time 7-year Ford Connectivity Package?
We apologize, but the one-time 7-year package is tied to the vehicle and cannot be refunded. However, if needed, certain features of the package can be toggled off to better suit your preferences.
Can I switch to the 7-year, one-time payment option after activating my complimentary trial?
The 7-year one-time payment option is only available when ordering at the Ford Dealer when purchasing the vehicle. Once the vehicle has been purchased, the one-time payment option is no longer available.
Renewal and Cancellation FAQs
Select a question from the drop-down options below to learn more about renewing and cancelling your Ford Connectivity Package.
How often do I need to renew the Ford Connectivity Package?
You will need to renew the Ford Connectivity Package after the complimentary trial with the annual subscription plan.
Is the renewal process automatic, or do I manually need to renew the package after the trial ends?
Auto-renewal requires credit card authorization and consent to activate the renewal process. If you opt for the one-time payment at order or point of sale, no further renewals are needed.
Will I receive a reminder before the package needs to be renewed?
You will receive a reminder before your package needs to be renewed if you have authorized auto-renewal with your credit card. The renewal process will be automatic if your payment information is current.
Note: There is no annual auto-renewal option available. If enrolled in an annual subscription, it will auto-renew to the monthly subscription.
Why is there a charge on my credit card when I am still in the free trial period?
Ford does a preauthorized transaction with your bank when you enter your credit card information. This is shown as a pending transaction for a few days, but you will not be charged.
What happens if my card is lost or canceled?
At the end of the 1-year trial, an attempt will be made to process the transaction; if it fails, the subscription will be canceled the following day. You will receive an email notification about the payment failure, and you will need to update your payment method and resubscribe to continue the service.
Can I cancel anytime?
Yes, as with most Ford services, you can cancel your trial or subscription at any time. If you are subscribed to a paid plan (monthly or annual), you will receive a 100% refund if you cancel within 14 days of activation. After 14 days, no refund will be issued, but the service will remain active until the end of the current billing cycle, and you can cancel before the next renewal.
Trial and Subscription Information FAQs
Select a question from the drop-down options below to learn more about the Ford Connectivity Package.
When does the trial start? Can I initiate it anytime?
If you pre-ordered the vehicle and signed up for the complimentary trial via the e-commerce journey, the trial for the Ford Connectivity Package starts from the vehicle's warranty start date but is activated by modem authorization (as some features require this authorization to function).
If you did not pre-order, the trial begins on the initiation date through the Ford app, the Ford website, or Connected Services after vehicle delivery. The trial must be initiated within the first year from the modem authorization date and can be re-activated within the trial period from the initial activation, though the trial clock continues to run without pause.
Does the trial or subscription transfer with ownership transfer (e.g., if the vehicle is resold in 6 months)?
Trial Period
When a vehicle is sold, a factory reset will be completed and your subscription will be canceled within 14 days. The new customer can reauthorize the modem and reactivate the trial for the remainder of the 1-year trial duration from the initial activation start date.
Annual Subscription
When a vehicle is sold, a factory reset will be completed and your subscription will be canceled within 14 days.
One-Time Purchase
When a vehicle is sold, a factory reset will be completed. The Ford Connectivity Package will still be available on the vehicle until a minimum of 7 years from the warranty start date. The new customer must add the Vehicle Identification Number (VIN) to their Ford app and authorize the modem to gain access to all the features.
Does factory resetting the vehicle cancel my trial or subscription?
If you perform a factory reset, you have 14 days to re-authorize the modem using the Ford app before the trial or subscription cancelation.
If you remove the Vehicle Identification Number (VIN) from your Ford account, the trial or subscription will be immediately canceled.
Does the complimentary trial transfer to a new owner if it has not been initiated yet?
The trial can be activated by the new owner within a year from the vehicle's warranty start date.
Can you separately subscribe to services included in the package?
No. Services in the package are only available via the Connectivity Package for 2025 model-year Mustang Mach-E and Expedition vehicles.
I have a complimentary 3-year Connected Navigation service included with my Mustang Mach-E. What will happen to this service if I choose not to renew my Ford Connectivity Package?
For 2025 model-year Mustang Mach-E vehicles, you can still enjoy Connected Navigation for the remaining 2 years of the 3-year complimentary trial included with your purchase, but you will not be able to enjoy and utilize the other services within the Ford Connectivity Package. At year 4, you will need to purchase the Connectivity Package to continue to enjoy Connected Navigation.
For 2026 model-year vehicles, both the Connected Navigation and the Connectivity Package will have a 1-year complimentary trials.
Will the package work if I travel outside the U.S. or Canada?
No, the service will not work outside the U.S. or Canada.
*Equipped vehicles require modem activation and a Connected Navigation service plan. Package pricing, features, included plans, and term lengths vary by model. Evolving technology/cellular networks/vehicle capability may limit or prevent functionality.
**Wi-Fi hotspot includes wireless data trial that begins upon Bell activation and expires at the end of 3 months or when 3GB of data is used, whichever comes first, but cannot extend beyond the trial subscription period for remote features. To activate, go to www.bell.ca/connectedcar.
†Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
††Some Ford Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
‡Video streaming and games are only available when parked.
‡‡Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.
aAccess to Alexa Built-in requires an Amazon account, SYNC®4 Technology with enhanced voice recognition (available on select vehicles), FordPass®Connect activated through the FordPass®App (see FordPass Terms for details).
Some Alexa Built-in features require the Ford Connectivity Package or Wi-Fi network.
The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Waze, YouTube, Google Maps, and Google Play are trademarks of Google LLC.
Amazon, Alexa, Alexa Built-in, Prime Video and all related marks are trademarks of Amazon.com, Inc. or its affiliates.