Why is the FordPass App crashing?

The FordPass^®* App may crash if there are issues with device compatibility, outdated app versions, or signal strength. Use the steps below to ensure your device is up-to-date and connected. 

1. Ensure that your device is compatible with FordPass.
2. Confirm that you have the latest app version installed.  
3. Check your cellular strength and/or Wi-Fi^® connection.
   • If using Wi-Fi, check to see if it is enabled. 
     • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
     • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
   • If using your cellular data, check to see if it is enabled. 
     • If cellular data is turned off, turn cellular data on and attempt to connect.
     • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.

If the app is still crashing even though your device is up-to-date and connected, contact a Guide for more assistance. 

Additional Information

Why am I unable to load FordPass to my device?
Why is FordPass not responding?
Why does FordPass say something is not right?
What can I do if I am unable to log into the FordPass App? 

^*FordPass^® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

Wi-Fi is a registered trademark of Wi-Fi Alliance^®.