Why is the FordPass App not responding?

If you receive a message stating the FordPass®* App has become unresponsive, attempt the following:

  1. Check for any FordPass App updates on your mobile device. 
    • If the update option appears, complete the update and try using FordPass again.
    • If the FordPass App shows as up-to-date, continue to troubleshoot using the steps below.

      Note: If you are unsure if your app version is up-to-date, search for "FordPass" in your respective app store.
       
  2. Check your cellular strength and/or Wi-Fi® connection.
    • If using Wi-Fi, check to see if it is enabled. 
      • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    • If using your cellular data, check to see if it is enabled. 
      • If cellular data is turned off, turn cellular data on and attempt to connect.
      • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.

  3. Force close FordPass. 

    Note: Instructions may vary by device; refer to your manufacturer's manual for more information.

    Android™ devices

    iOS® devices without a Home button

    iOS devices with a Home button

    1. Select Settings on your device.
    2. Scroll down and select Apps in the Device section.
    3. Select FordPass.
    4. Tap the Stop or Force Stop option.
    5. Select OK to confirm the action.
    1. Select Settings on your device.
    2. Scroll down and select Apps in the Device section.
    3. Select FordPass.
    4. Tap the Stop or Force Stop option.
    5. Select OK to confirm the action.
    1. Press the Home button twice.
    2. Swipe left or right until you locate FordPass.
    3. Swipe up on the FordPass App.
  4. Log out of FordPass and then back in. 
  5. Power off your device for 30 - 60 seconds. 

If you still have trouble after attempting the steps above, contact a Guide for additional assistance.

Additional Information

Why does FordPass say something is not right?

*FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. 

Wi-Fi is a registered trademark of Wi-Fi Alliance®. 

Android Auto is a trademark of Google LLC.

iPhone, Apple CarPlay, and Siri are trademarks of Apple Inc., registered in Canada and other countries.