Roadside Assistance will reimburse you in the event:

• You use a service other than Ford Roadside Assistance, up to a maximum of $75 per disablement.
• Your vehicle becomes disabled due to a mechanical breakdown or an accident while you are more than 160 kilometres from your residence address, we will reimburse you up to $500 (currency exchange not considered), for the following reasonable emergency expenses, when not covered by insurance.

Covered Expenses

• Local lodging and meals (gratuities and alcohol are excluded)
• Vehicle rentals from bona fide car rental agencies (only basic daily vehicle rental rate is covered together with applicable taxes – all other rental costs are excluded including the cost of gas).
• Commercial transportation to your destination, and return after repairs are completed.
• Coverage period is the lesser of: date of vehicle disablement up to three (3) days in total, or the time at which your vehicle is repaired.
• Your trailer needs towing because the eligible towing vehicle is disabled, up to a maximum of $100. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for reimbursement.

Claims Procedure

• Simply fill out and submit a roadside claim form to receive reimbursement for eligible tow services or travel expenses. File your claim no later than twenty (20) days after the occurrence.
• Include a letter detailing the sequence of events from the time the vehicle broke down to the time the vehicle was picked up.
• Include paid receipts that clearly detail the nature of the service being claimed, including copies of the tow receipt or repair/work order that pertain to the breakdown and all other pertinent receipts for the claim.
• Please retain a copy of all receipts and documentation.
• Please allow 4-6 weeks for the processing of your claim form.

How to Submit your Claim

Once you have compiled your documentation and receipts, submit your claims to: www.roadsideclaims.ca.