Roadside Assistance Reimbursement Guidelines

Roadside Assistance will reimburse you in the event:


  • You use a service other than Ford Roadside Assistance, up to a maximum of $75 per disablement.
  • Your vehicle becomes disabled due to a mechanical breakdown or an accident while you are more than 160 kilometres from your residence address, we will reimburse you up to $500 (currency exchange not considered), for the following reasonable emergency expenses, when not covered by insurance.


Covered Expenses


  • Local lodging and meals (gratuities and alcohol are excluded)
  • Vehicle rentals from bona fide car rental agencies (only basic daily vehicle rental rate is covered together with applicable taxes – all other rental costs are excluded including the cost of gas).
  • Commercial transportation to your destination, and return after repairs are completed.
  • Coverage period is the lesser of: date of vehicle disablement up to three (3) days in total, or the time at which your vehicle is repaired.
  • Your trailer needs towing because the eligible towing vehicle is disabled, up to a maximum of $100. If the towing vehicle is operational but the trailer is not, then the trailer does not qualify for reimbursement.


Claims Procedure


  • Simply fill out and submit a roadside claim form to receive reimbursement for eligible tow services or travel expenses. File your claim no later than twenty (20) days after the occurrence.
  • Include a letter detailing the sequence of events from the time the vehicle broke down to the time the vehicle was picked up.
  • Include paid receipts that clearly detail the nature of the service being claimed, including copies of the tow receipt or repair/work order that pertain to the breakdown and all other pertinent receipts for the claim.
  • Please retain a copy of all receipts and documentation.
  • Please allow 4-6 weeks for the processing of your claim form.


How to Submit your Claim


Once you have compiled your documentation and receipts, submit your claims to: