How do I contact Ford's Roadside Assistance*?

If you require a tow, jump-start, or other roadside services, you can request assistance through one of the options listed below. 

Be sure to have the following information available: 

  • Location
  • Vehicle Identification Number (VIN)
  • Vehicle year, model, and colour 
  • License plate number

Note: Roadside Assistance is included during the Powertrain coverage period of your vehicle's New Vehicle Limited Warranty and with most Ford Protect Extended Service Plans.

Submitting an Online Request

Select your preferred method to request Roadside Assistance online from the options below.

With Ford's Roadside Aid Form

With theFord's Roadside Aid form, you can request Roadside Assistance online and skip speaking to an agent. You can also choose to receive real-time updates via SMS or email.

To get started, visithttps://ford.roadsideaid.com/.

Note: The Roadside Aid form is separate from the roadside assistance option in the FordPass App, as help can be requested directly without having to initiate a call to a roadside agent.

With the Sykes4Ford** App

You can use the Sykes4Ford App to request different Roadside Assistance services and receive arrival estimates and status updates on your phone. To get started, download the Sykes4Ford App below:

App Store      Google Play

Note: The Sykes4Ford App is separate from the roadside assistance option in the FordPass App. Help can be requested directly by selecting the appropriate service from their menu screen without having to initiate a call to a roadside agent.

With the FordPass®† App

To contact Roadside Assistance using the FordPass App:

  1. Log in to the FordPass App
  2. Navigate to the Service screen. 
  3. Tap Roadside Assistance
  4. Select Call Roadside Assistance.

Note: For the best support when requesting Roadside Assistance, we recommend you have your vehicle added to the FordPass App. 

Contacting a Ford Roadside Customer Assistance Agent

To speak directly to a Ford Roadside Customer Assistance agent, contact the call centre toll-free at 1-800-665-2006.


*Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations.

**The Sykes4Ford App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

App Store is a service mark of Apple Inc. Google, Google Play, and Android are trademarks of Google Inc.