ROADSIDE ASSISTANCE
PEACE OF MIND ON THE ROAD
When you need help on the road, Ford Roadside Assistance has your back.
REQUEST SERVICE 24/7
If you require a tow, jump-start, or other roadside servicesᵃ, you can request assistance in one of three ways. Request Roadside Assistance online where you can skip speaking to an agent and choose to receive real-time updates via SMS or email, or download the Roadside Assistance app and receive arrival estimates and status updates on your phone. You can also call Ford Roadside Assistance toll-free at 1-800-665-2006 to get help anytime, anywhere in Canada or the continental United States.
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FORD ROADSIDE ASSISTANCE COVERAGE
PROGRAM COVERAGE OVERVIEW
Your Roadside Assistanceᵇ Coverage is available 24 hours a day, 7 days a week for anywhere you travel in Canada or the continental United States.
CLAIMS AND REIMBURSEMENTS
HOW TO SUBMIT A CLAIM
You can submit your claim online to receive reimbursement for eligible tow services or eligible emergency travel expenses
COMPLIMENTARY ROADSIDE ASSISTANCE
CONFIRM YOUR COVERAGE
Every new Ford of Canada vehicle purchase includes complimentary emergency Roadside Assistanceᵇ during the powertrain coverage period of your New Vehicle Limited Warranty. You can find coverage details in your warranty guide. When coverage ends, Roadside Assistance is still available as an out-of-pocket expense.
- aRoadside assistance is subject to your vehicle’s coverage and may not be available for all makes and models of vehicles. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google, Android, Google Play and the Google Play logo are trademarks of Google LLC.
- bIncluded concurrently with your Ford New Vehicle Limited Warranty and most Ford Extended Service Plans. Roadside assistance is available 24 hours a day, 365 days a year across Canada or the Continental U.S. Services are provided by Assistance Services Group (ASG). Services include: Flat tire change; Battery jump starts; Towing assistance up to $100; Lockout assistance; Out-of-fuel assistance; Travel expense; reimbursement up to $500 for up to three days’ lodging, meals and rental vehicle for travel expenses accrued when the breakdown occurs 160 Kilometres or more from home; Destination assistance covers taxi, shuttle or rental car expense up to $75 for emergency transportation to the immediate destination. See dealer for full details.