How do I control my Ford vehicle with Phone As A Key?

Using Phone As A Key^™* in the Ford app, you can manage remote controls like rolling your windows up/down, frunk^** open/close, and much more. Use the information below to access your remote commands or for troubleshooting. 

Important: Phone As A Key works best when your smartphone has a direct line of sight to your vehicle (i.e. keep your phone in hand rather than in a back pocket, handbag, or briefcase).

Using Phone As A Key Commands

To send remote commands to your vehicle:

1. Log in to the Ford app.
2. Ensure you have the correct vehicle chosen (if you have more than one vehicle added to your Ford app).
3. Select the Bluetooth^® Controls button.
4. Tap the respective control to send a request to your vehicle:
   • Windows Up
   • Windows Down
   • Frunk
   • Trunk^†

Note: To access the Horn and Lights controls, tap the Vehicle icon to return to the Vehicle dashboard, then select the Vehicle Location banner.

Tips if You Are Unable to Activate

• If you encounter issues with using Phone As A Key, here are some tips for the best functionality.
• If your troubleshooting is unsuccessful, contact Ford app support through Account > Help for additional assistance. 

Further Troubleshooting Options

If you are experiencing other issues, visit the Ford app troubleshooting support site for additional support. 

Additional Information

How do I set up Phone As A Key?
How do I activate or connect to my vehicle?
How do I add a vehicle to the Ford app?

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

^**This applies to the Mustang Mach-E only.

^†For the Ford F-150 Lightning, this is for both front trunk and the tailgate, which are power-assisted.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.