What do I do if I am having issues with my Ford vehicle?

If you are having an issue with your vehicle, there are multiple options to get the help you need.

  • Have your vehicle concern diagnosed and repaired. Only Ford dealers can verify warranty, recall, and the latest repair information directly from Ford. All of our technicians are factory-trained and have specialized equipment to resolve your concerns. Locate a dealer near you to schedule an appointment.
  • Access Ford repair information. You can get a subscription for Ford service information for 1994 and newer vehicles at motorcraftservice.com. With 72-hour, 30-day, and 1-year terms, DIY and service specialists can find what they need. Go to motorcraftservice.com, choose your location, and select Service Info to see available content and purchase access.
  • Find parts for your vehicle. Genuine Ford and Motorcraft®** parts are designed for your vehicle and have a warranty backed by Ford. Your dealer can help you with the parts to get your vehicle back on the road.

You can also contact our Customer Relationship Centre at 800-565-3673, where knowledgeable representatives can help you with any questions, concerns, or technical assistance. 

Additional Information

Where can I get self-repair and technical reference information?
How do I contact Roadside Assistance?

*The FordPass App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**Motorcraft is a registered trademark of Ford Motor Company.