How does Amazon Alexa Built-In work with my Ford?
Amazon Alexa Built-In*, delivered through SYNC®** 4A and SYNC 4, allows you to interact with your vehicle using your voice, making it easier to play music, get directions, check traffic, manage home smart devices, and more.
Getting Started with Alexa Built-In
Select a topic from the drop-down options below to learn more about Alexa Built-In.
Alexa Built-In Features
Combined with the Ford app†, you can:
- Start/stop your engine.
- Lock/unlock your doors.
- Check your vehicle range.
- Check your tire pressure.
Combined with Ford Premium Connectivity or the Ford Connectivity Package, you can:
- Stream music and long-form news.
- Listen to podcasts and audiobooks.
- Play games.
- Customize your Alexa flash briefings.
Alexa Built-In Requirements
To use Alexa Built-In, you need to have:
Note: If you need assistance determining the generation of your SYNC system, refer to the SYNC Visual Reference Guide which has example images of each SYNC generation.
- The vehicle added to your Ford account.
- The vehicle's modem must be fully activated.
An Amazon account for an Alexa login. For assistance creating an Amazon account, contact Amazon or visit the Amazon website.
Note: Amazon Prime is not required to use this feature.
- A Ford Premium Connectivity or the Ford Connectivity Package trial or subscription is required for enhanced features. Learn more about this subscription on our Amazon Alexa and Ford Premium Connectivity webpage.
Setting Up Alexa Built-In
Important: Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.).
- Tap Settings or the Home icon on your vehicle's SYNC screen.
- Press Amazon Alexa.
- Select Get Started or Yes to view the QR code for the Amazon login page.
- Scan the QR code using your mobile device, tablet, or computer. For manual entry, use the site https://amazon.com/us/code.
- Log in to your Amazon account.
- Enter the code provided on your SYNC screen.
A confirmation screen will appear advising Alexa is now enabled, and you will have access to additional Amazon Alexa settings on your vehicle.
Important: If a code does not appear on your screen, contact Amazon for assistance.
Using Amazon Alexa Built-In
Say “Alexa,” followed by your question or command.
If the wake word feature has been turned off, press the Push to Talk button on the steering wheel.
After the tone, simply say “Alexa,” followed by your question or command.
Troubleshooting Alexa Built-In
If you have problems with Alexa Built-in, follow the steps below.
- Perform a key cycle.
- Turn off and turn on Connectivity Settings.
Important: Ensure all settings below (if equipped) are turned on individually. If any options are turned off, the Ford app will not work, and the following message will appear: "Please enable in-vehicle connectivity settings to access the feature."- Vehicle Connectivity
- Share Vehicle Data
- Share Vehicle Location
- Share Vehicle Driving Data
- Share Vehicle Analytics
- Speech Recognition Feedback
If you need further assistance, contact the Ford Customer Relationship Centre using our Live Chat option or by calling 1-800-565-3673.
*Eligible vehicles receive complimentary access to Alexa Built-in. Alexa functionality may vary by model and may be dependent on smart home technology. Access to Alexa Built-in requires an Amazon account and an activated modem. Some Alexa Built-in features require a Connectivity plan or connection to a Wi-Fi® wireless network.
**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
†The Ford app, formerly known as the FordPass® app, compatible with select smartphone platforms, is available via a download. Message
and data rates may apply. Terms and conditions apply. Visit ford.ca for our privacy notice.
Amazon, Alexa, Fire, and all related marks are trademarks of Amazon.com, Inc. or its affiliates.