How do I activate my vehicle's modem using FordPass?
Connecting to your modem enables your remote commands as well as other features. Use the steps below to activate your vehicle.
Before you begin, the following preconditions must be met:
- Your vehicle must be equipped with a modem.
- Your vehicle must be added to FordPass®*.
- Your device has a strong cellular signal.
- Your vehicle is in an open area.
- Your Customer Connectivity Settings are turned on.
Connecting to the Modem
Important: Ensure that your vehicle is in an open, well-ventilated, and safe area. It also must be on and in Park (P).
- Confirm your Connectivity Settings are enabled within your vehicle.
- Open the FordPass App.
- Select Connect to Vehicle.
Note: If your vehicle is equipped with a modem and the Connect to Vehicle tile does not appear, contact us through Account > Help.
- Tap I've Started my Vehicle.
- Read and accept the prompt on your vehicle screen.
Note: It may take up to 2 minutes for the connection to complete.
- Press Check Connection Status once you accept the in-vehicle prompt.
FordPass will route you back to the Vehicle screen, and the remote commands (if available) should appear below your vehicle image.
Tips if You Are Unable to Activate
- If you receive a Feature Unavailable for Fleet Vehicles message, contact us through Account > Help for additional assistance.
- If you experience activation issues, try the Vehicle Activation Access is Pending Troubleshooting topic.
- If you had remote controls before and changed devices or lost your phone, refer to the following for best practices:
- For lost or stolen devices, visit the I lost my device and FordPass is still active topic.
- For new devices, visit the I have a new device and want to add FordPass topic.
- If your troubleshooting is unsuccessful, contact us through Account > Help for additional assistance.
Additional Information
How do I manage scheduled remote starts for my vehicle using FordPass?
*FordPass® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.