How do I remove FordPass modem access for authorized users?

You can remove an authorized user's modem access by completing a modem reset on your vehicle's SYNC®* or Digital Experience®** screen. For more information, refer to the steps below. 

Important:

  • This reset removes all FordPass®† accounts linked to your vehicle.
  • To remove all previous owners, users, data, and in-vehicle settings, perform a factory reset. A factory reset also deletes your navigation favourites, SiriusXM® Radio presets, and makes all SYNC 4A and SYNC 4 subscriptions unavailable for up to 10 days. 

Resetting the Modem

Select your SYNC generation or Digital Experience from the drop-down options below to learn how to reset your vehicle's modem. If you need assistance determining the generation of your SYNC system, refer to the SYNC Visual Reference Guide.

Digital Experience

  1. Tap the Apps icon on your vehicle's Digital Experience screen.
  2. Choose Settings.
  3. Select System.
  4. Tap Reset Options.
  5. Choose Connectivity Reset.
  6. Select Erase network data.

You can now connect to your vehicle again for remote control access.

SYNC 4A | SYNC 4 | SYNC 3

  1. Tap Settings on your SYNC screen.
  2. Scroll down and select Reset.
  3. Scroll down and select FordPass Connect Reset.
  4. Close and reopen FordPass once the reset is complete. 

You can now connect to your vehicle again for remote control access.

Additional Information

How do I remove a previous owner's access to my vehicle?

*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**Some Ford Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

†FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.  

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