How do I use the Record Feedback feature in my Ford vehicle?
You can record and share voice feedback about your vehicle with Ford through your SYNC®* or Digital Experience®** system using the steps below.
Requirements
If you would like to use the Record Feedback feature, make sure:
- The Ford app is downloaded onto your device.
- You have added a vehicle to the Ford app and associated the vehicle with your account through the activation process.
- Vehicle Connectivity and Share Vehicle Data are both enabled in your vehicle's Connectivity settings.
Note: If allowed by the in-vehicle connectivity settings, Driving Data will also be shared.
- You have a 2026 or newer model year vehicle.
Note: The Ford Escape vehicle is not equipped with this feature.
Submitting Voice Feedback
Select your SYNC generation from the drop-down options below to learn how to leave voice feedback in your vehicle. If you are unsure of your SYNC generation, refer to the SYNC Visual Reference Guide, which has example images of each SYNC generation.
Ford Digital Experience
Select the Apps Drawer icon (six dots) on your vehicle's Digital Experience screen.
Tap Record Feedback. You will receive an audio prompt stating, “Record any likes, dislikes, or suggestions about experiences with your vehicle, and then tap Send.”
- Address any message prompts you may see on your screen (e.g., adding your vehicle to Ford, enabling the Share Vehicle Data feature, or enabling the microphone).
- Tap Record. You have 45 seconds to make a recording and send it. The status bar will climb to show the recording is in progress.
- Tap either:
Send: This will send your feedback to Ford.
Cancel: This will delete your feedback without sending it.
SYNC 4A
Select the Apps Drawer icon (six dots) on your vehicle's SYNC screen.
- Press the Apps tab.
- Tap Record Feedback. You will receive an audio prompt stating, “Record any likes, dislikes, or suggestions about experiences with your vehicle, and then tap Send."
- Address any message prompts you may see on your screen (e.g., adding your vehicle to the Ford app or enabling Vehicle Connectivity and Share Vehicle Data in the SYNC settings).
- Select Record. You have 45 seconds to make a recording and send it. The status bar will climb to show the recording is in progress.
- Choose either:
- Send: This will send your feedback to Ford.
- Cancel: This will delete your feedback without sending it.
SYNC 4
- Tap Features on your vehicle's SYNC screen.
- Press Record Feedback. You will receive an audio prompt stating, “Record any likes, dislikes, or suggestions about experiences with your vehicle, and then tap Send."
- Address any message prompts you may see on your screen (e.g., adding your vehicle to the Ford app or enabling Vehicle Connectivity and Share Vehicle Data in the SYNC settings).
- Select Record. You have 45 seconds to make a recording and send it. The status bar will climb to show the recording is in progress.
- Choose either:
- Send: This will send your feedback to Ford.
- Cancel: This will delete your feedback without sending it.
*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Some Ford Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.