How do I report a successful SYNC installation?

You can report a completed SYNC^®* update on the SYNC and Navigation Updates website using your computer and the USB drive you used to complete the process.

Note: If you have not yet performed a SYNC update, refer to the How do I install SYNC updates using a USB or Wi-Fi^®? article.

To record a successful SYNC software update: 

1. Insert the flash drive (also known as a USB or thumb drive) you used for the update into your computer.
2. Go to the SYNC and Navigation Updates page.
3. Scroll down to Step Three: Confirm Update.
4. Click on Browse for log file.
5. Select the XML log file in the SYNCMyRide folder.
   
   Note: An example of the file you will upload is "sync_48474463_1A2B3C4D5E6F8G8H9.xml." Your file name will differ because it will contain your Vehicle Identification Number (VIN). 
    

If you need further assistance, contact the Customer Relationship Centre by calling 1-800-565-3673 or selecting our Live Chat option.

Additional Information

How do I check for SYNC updates?
How do I install SYNC updates with Wi-Fi or a USB device?

^*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.  

Wi-Fi is a registered trademark of Wi-Fi Alliance^®.