Ford Connectivity Package Frequently Asked Questions

The new Ford Connectivity Package combines connected products/services such as Connected Navigation, Ford Premium Connectivity (e.g., audio and video streaming), Alexa and newer products (e.g., the Stingray Karaoke^® app), and Wi-Fi hotspot into one package.

Refer to the What is the Ford Connectivity Package? article.

The Ford Connectivity Package enhances your driving experience by offering unparalleled convenience, productivity, and connectivity on the road. You will enjoy reliable Wi-Fi for all of your other devices, ensuring you are always connected. The package eliminates distractions with hands-free voice assistance for calls and texts, so you can focus on driving. Access your favorite apps and stay organized effortlessly, with everything you need right at your fingertips. Upgrade with Ford Connectivity and experience a seamless blend of connectivity and ease while you are on the go.

The Ford Connectivity Package stands out from your current Ford services and subscriptions by offering a comprehensive suite of features in one convenient package, rather than individual à la carte services. It simplifies becoming and staying connected by bundling various services together, making it easier to manage and access everything you need in one place, rather than handling multiple separate subscriptions. This integrated approach provides a more seamless and user-friendly experience.

To activate the 1-year trial of the Ford Connectivity Package:

• Create a Ford account if you do not already have one.
• Download the FordPass^®† App on your mobile device.
• Add an eligible vehicle to FordPass.
• Activate your vehicle's modem.

Once the modem is activated:

1. Log in to the FordPass App. 
2. Tap the Profile icon. 
3. Select Connected Services.
4. Choose the Ford Connectivity Package. 
5. Select Activate Now.  

Note: Credit card authorization auto-renewal with renewal consent is required for activation of the complimentary trial. You can cancel at any time.

No, the service will not work outside the US or Canada.

The Ford Connectivity Package is available as a one-time purchase option through a Ford Dealer or one-year complimentary trial with auto-renewal post-delivery, with the purchase of a new 2025 Mustang Mach-E or Expedition vehicle. The one-time payment offer is a 17% savings when compared to the annual subscription.

Yes, there is a 1-year complimentary trial period for the Ford Connectivity Package. You have through the first year from the vehicle's warranty start date to activate the trial. This trial year begins upon activation. Activation requires credit card authorization and auto-renewal. Auto-renewal can be canceled at any time.

We apologize, but the one-time 7-year package is tied to the vehicle and cannot be refunded. However, if needed, certain features of the package can be toggled off to better suit your preferences.

The 7-year one-time payment option is only available when ordering at the Ford Dealer when purchasing the vehicle. Once the vehicle has been purchased, the one-time payment option is no longer available.

You will need to renew the Ford Connectivity Package after the complimentary trial with the annual subscription plan.

Auto-renewal requires credit card authorization and consent to activate the renewal process. If you opt for the one-time payment at order, no further renewals are needed.

You will receive a reminder before your package needs to be renewed if you have authorized auto-renewal with your credit card. The renewal process will be automatic if your payment information is current.

At the end of the 1-year trial, an attempt will be made to process the transaction; if it fails, the subscription will be canceled the following day. You will receive an email notification about the payment failure, and you will need to update your payment method and resubscribe to continue the service.

Yes, as with most Ford services, you can cancel your trial or subscription at any time. If you are subscribed to a paid plan (monthly or annual), you will receive a full refund if you cancel within 14 days of activation. After 14 days, no refund will be issued, but the service will remain active until the end of the current billing cycle, and you can cancel before the next renewal.

The Ford Connectivity Package is not yet available for all Ford models. Currently, it is specifically offered for the 2025 model-year Mustang Mach-E and Expedition vehicles.

For future 2025 or 2026 model-year vehicles, it is best to check with your Ford Dealer or visit the Ford website for updates. The package is also not yet available for pre-2025 model-year vehicles, but more information may become available in the future.

The Ford Connectivity Package is available only for 2025 model-year Mustang Mach-E and Expedition vehicles, which comes with a 1-year complimentary trial.

If you pre-ordered the vehicle and signed up for the complimentary trial via the e-commerce journey, the trial for the Ford Connectivity Package starts from the vehicle's warranty start date but is activated by modem authorization (as some features require this authorization to function). 

If you did not pre-order, the trial begins on the initiation date through FordPass^®†, the Ford website, or Connected Services after vehicle delivery. The trial must be initiated within the first year from the modem authorization date and can be re-activated within the trial period from the initial activation, though the trial clock continues to run without pause.

Trial Period

When a vehicle is sold, a factory reset will be completed and your subscription will be canceled within 14 days. The new customer can reauthorize the modem and reactivate the trial for the remainder of the 1-year trial duration from the initial activation start date.

Annual Subscription

When a vehicle is sold, a factory reset will be completed and your subscription will be canceled within 14 days.

One-Time Purchase

When a vehicle is sold, a factory reset will be completed. The Ford Connectivity Package will still be available on the vehicle until a minimum of 7 years from the warranty start date. The new customer must add the Vehicle Identification Number (VIN) to their FordPass^®† App and authorize the modem to gain access to all the features. 

If you perform a factory reset, you have 14 days to re-authorize the modem using the FordPass^®† App before the trial or subscription cancelation. 

If you remove the Vehicle Identification Number (VIN) from FordPass, the trial or subscription will be immediately canceled.  

The trial can be activated by the new owner within a year from the vehicle's warranty start date.

No. Services in the package are only available via the Connectivity Package for 2025 model-year Mustang Mach-E and Expedition vehicles.

For 2025 model-year Mustang Mach-E vehicles, you can still enjoy Connected Navigation for the remaining 2 years of the 3-year complimentary trial included with your purchase, but you will not be able to enjoy and utilize the other services within the Ford Connectivity Package. At year 4, you will need to purchase the Connectivity Package to continue to enjoy Connected Navigation.