When you drive a Ford, you can enjoy a worry-free ownership experience with Ford of Canada’s Roadside Assistance. It’s available to you 24/7 for travel anywhere in Canada and the continental United States. So, happy road tripping!
Drivers of registered Ford vehicles within the roadside coverage period are provided roadside assistance by Sykes Assistance Services Corporation (SASC) on behalf of Ford of Canada.
Although this program is separate from the New Vehicle Limited Warranty, the coverage is concurrent with the Powertrain coverage period of your vehicle’s New Vehicle Limited Warranty.
Cars and Light Trucks: 5 year/100,000 km (whichever occurs first)
Light Trucks (diesel): 5 year/160,000 km (whichever occurs first)
Heavy Trucks (F650/750): 2 year/unlimited km
Roadside Assistance starts from the original warranty start date (i.e. the original retail delivery date or the date of first use, whichever occurs first). This initial coverage is a complimentary service. Ford of Canada may cancel your initial coverage at any time by written notice. There is no refund available to you in the event of cancellation.
In addition, the Selling Dealer Service Commitment Program will authorize a tow up to 500 km to the selling dealer within the first 60 days or 5000 km (whichever occurs first from the original warranty start date).
For more information on your coverage, please call 1.800.665.2006 or you can send an email directly to SASC with your VIN, contact information and the nature of request.
Ford Roadside Assistance coverage is not a warranty, but a service provided to you by Sykes Assistance Service on behalf of Ford of Canada to minimize any unforeseen vehicle operation inconvenience. All coverage is limited to vehicles using publicly maintained roads (excludes off-road use, logging roads, etc.) and adjacent sites, and any other locations, which in the discretion of the service provider constitutes a publicly travelled thoroughfare.
Emergency Travel Expense Reimbursement
Should your vehicle become disabled due to a mechanical breakdown or an accident while you are more than 160 kilometres from your residence address, we will reimburse you up to $500 (currency exchange not considered), for the following reasonable emergency expenses, when not covered by insurance. Please refer to Reimbursement Claiming Procedures for reimbursement details on submitting claims.
Coverage period is the lesser of: date of vehicle disablement up to three (3) days in total, or the time at which your vehicle is repaired. Claims must be submitted within twenty (20) days of incident to be eligible.
As part of your Roadside Assistance plan, Ford offers Travel Planning services. Before you load up your Ford or Lincoln vehicle and embark on your next road trip, simply contact us to receive a free, customized Travel Planner through regular mail.
For more information, please call 1.800.665.2006 or you can send an email directly to SASC with your VIN, contact information and the nature of request.
Items Excluded From Coverage:
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