Reimbursement Eligibility


To help make sure that nothing holds you back,

we reimburse eligible customers up to $1,000

towards the installation of adaptive driving aids or equipment. 

Who is Eligible


To be eligible, customers must be the end user of the vehicle that requires installation of qualifying adaptive driving, assistance equipment or passenger aid equipment. The end user may also be defined as an organization, church, assisted living facility, nursing home, municipality, city, province, provincial government or federal government. Claims may also be made for adaptive equipment required by a family member of the owner/lessee of an eligible vehicle, providing the equipment is permanently fitted to the vehicle.

Most new model Ford cars, vans, CUVs, SUVs, and trucks sold or leased during the program period
162 are eligible for this program. Eligible vehicles must have installation of the qualifying adaptive equipment within six months of reported purchase/lease date to the ultimate consumer. New vehicles acquired from a Canada Ford Authorized Pool Converter are eligible for the program. Used units, including those previously in rental service, lease service, or repurchased vehicles by Ford Motor Company that are available for resale, are not eligible.



Eligible Equipment


Not all adaptive equipment is eligible for reimbursement. So before installing any adaptive equipment be sure to check. For a list of common adaptive equipment that is eligible click here.

Some equipment that is not typically thought of as adaptive equipment, or is not available from the factory but is eligible under the program is listed below.


  • Assist handles
  • Keyless entry
  • Keyless ignition switch
  • Lumbar support
  • Headrest adjustment
  • Pedal extensions
  • Power seats
  • Remote liftgate opener
  • Seat belt extenders
  • Seat modifications, and special mirrors may be eligible for reimbursement*


*may require additional documentation. You will be notified if additional documentation is needed such as a letter or prescription clearly describing the permanent physical disability requiring this equipment, prepared by a licensed or certified medical professional.



Major structural vehicle modifications to accommodate the installation of a wheelchair lift or ramp MUST be completed by a Ford-authorized Qualified Vehicle Modifier (QVM) to be eligible for reimbursement. Examples include, but are not limited to, raised roofs or door openings and lowered floors.



Ineligible Equipment


Factory-installed options that are not considered eligible to the program include, but are not limited to the following:


  • Air conditioning
  • Running boards
  • Lumbar seats
  • Power Windows



Reimbursement Assistance


How to Submit Your Claim


The reimbursement process is quick and easy. Once your vehicle has been purchased and the installation of adaptive equipment is completed, your dealer will assist you in submitting your claim. Your dealer will need the following documentation:


  • The Vehicle Bill of Sale including the VIN
  • The Paid Adaptive Equipment Invoice which should be dated and marked paid
  • Your reimbursement cheque will arrive directly from Ford Motor Company, usually within two to four weeks.
  • Mobility Claim Form
  • Safety Compliance Form
  • Medical Report


How to Get Financing


Ford Credit offers flexible finance terms for persons with physical disabilities and their families. In addition, it will finance both the vehicle and the adaptive equipment for up to 72-months for qualified customers enrolled in the Ford Mobility Motoring Program on approved credit and subject to normal lending criteria.


The available terms are determined by the amount financed for the modified vehicle. Ford Credit can finance the adaptive equipment, the conversion cost, and the base vehicle as a single transaction.