Ford Mobility: Frequently Asked Questions
Q: How do I apply for reimbursement?
A: Please visit your Ford or Lincoln dealer for complete program details. Your Ford or Lincoln dealer will submit the required paperwork on your behalf.
Q: What is the time period of the Ford Mobility Motoring Program and which vehicles are eligible?
A: Please visit your Ford or Lincoln dealer for complete program details, including program effective dates and eligible vehicles.
Q: How soon after I purchase or lease my new vehicle do I have to complete the adaptive equipment installation?
A: Claim must be submitted within twelve months of the reported sale date.
Q: How do I receive my Ford Mobility Motoring financial reimbursement?
A: When the adaptive equipment installation has been completed on your new vehicle, take the paid adaptive equipment invoice to the Ford or Lincoln dealer where you purchased or leased your new vehicle. If the reimbursement claim is approved, you will receive a cheque mailed to you directly from Ford two to four weeks after your Ford or Lincoln dealer has submitted your claim.
Q: What adaptive equipment qualifies for the financial reimbursement?
A: Adaptive equipment is defined as any installed device that makes it easier for persons with disabilities to drive or be transported in a vehicle. Equipment that can be factory installed, or is considered a factory option by Ford, is not eligible. Equipment that is not clearly related to a specific medical need, such as after-market alert hearing devices, swivel seats, pedal extensions, and running boards, will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical or medical-related professional.
Q: Which adaptive equipment installers or modifiers must I use to be eligible for the financial reimbursement?
A: To be eligible for reimbursement, eligible equipment must be installed by either:
• Ford Quality Vehicle Modifier (QVM) participant (required for structural vehicle modifications)
• National Mobility Equipment Dealer Association (NMEDA) member
• Modifier holding current National Safety Mark (NSM) with Transport Canada
Q: Is it necessary for me to visit an assessment centre before I qualify for Ford Mobility Motoring reimbursement?
A: No. If you already have equipment you're going to transfer, or you know what equipment you need, it is not necessary for you to have an evaluation at an assessment centre. However, it could be beneficial to have an evaluation every four years.
Q: May I use the financial reimbursement toward the purchase or lease of my vehicle?
A: No. The Mobility reimbursement can only happen after you have supplied your Ford or Lincoln dealer with the paid invoice for your adaptive equipment installation.
Q: Does newly purchased used adaptive equipment qualify?
A: Yes. As long as you have a paid receipt, newly purchased used equipment acquired for your installation will qualify for reimbursement.
Q: Can the Ford Mobility Motoring financial reimbursement be used in combination with other incentives or rebates?
A: Yes. The Ford Mobility Motoring financial reimbursement may be combined with most other public and private offers. Please see your Ford of Lincoln dealer for details.
Q: Are used vehicles, or vehicles that have previously been in rental or lease service, eligible?
A: No. Only new models purchased or leased from a Ford or Lincoln dealer are eligible.
Q: Will Ford Mobility Motoring cover the cost of transferring my equipment from my old vehicle to a new vehicle?
A: Yes. The cost of the transfer installation to your new vehicle is covered with a paid receipt.
Q: If I have a family member who requires adaptive equipment assistance to enter or ride in my new vehicle, will Ford Mobility Motoring cover the cost of the equipment for that person?
A: Yes. Adaptive equipment required to transport a person with a physical disability is covered up to the maximum of $1,000.
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