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Customer Support & FAQs

You can find answers to all your Ford Credit questions here. If you can't find what you are looking for or

require further assistance, please contact us directly.

Browse FAQs

Account Manager FAQs

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Credit FAQs

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Lease FAQs

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Purchase FAQs

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Commercial FAQs

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Other FAQs

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Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.

Email
Phone

1-877-636-7346
Monday-Thursday, 7AM - 9PM CT
Friday, 7AM - 6PM CT
Saturday, 8AM - 2PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.