Account Manager FAQs

  • Where can I mail my Ford Credit payment/payoff?

    The payment mailing address, along with your account number, can be found on your invoice. It can also be found on the Payment Options screen within Account Manager.

    Account Manager also allows you to view your balance and payoff information online (for retail accounts only). Once logged in, you can view the balance on the Overview page.

    Payoffs for personal/commercial-use payments are to be mailed to the following address:

    Ford Credit Canada Company

    P.O. Box 4600 STN Agincourt

    Scarborough, ON M1S 5V2

    For additional assistance with payoff or current balance information, please contact us.

  • How do I update my account information?

    To update your account information, such as your address, phone number or email, please visit Account Manager.

  • How do I retrieve or change my username or password?

    Visit Account Manager and click on Forgot Username or Password to retrieve your log-in information.

  • How do I register for an account?

    Visit Account Manager to create an account.

  • How can I request a payment extension/due date change?

    Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

  • How do I access my account information?

    Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Monday-Thursday, 7AM - 9PM CT
Friday, 7AM - 6PM CT
Saturday, 8AM - 2PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.