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Credit FAQs

  • How do I apply for credit online?

    Visit Apply for Credit to begin the online credit application. For commercial financing, please contact your local Ford Dealer. 

  • How do I retrieve my credit decision?

    Visit Retrieve Your Credit Decision, enter your application number and date of birth and click submit to retrieve your credit decision. 

     

  • What information do I need to apply for credit online?

      You will need your Social Insurance Number, date of birth, employment status and/or annual income, address (and whether you own or rent), your monthly mortgage/rent amount and your email address to apply for credit.
FAQ Home

Contact Us

At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.

Email
Phone

1-877-636-7346
Monday-Thursday, 7AM - 9PM CT
Friday, 7AM - 6PM CT
Saturday, 8AM - 2PM CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.

Mail
If you need to send documents by mail, please contact us by phone or e-mail in order for us to provide the proper mailing address.

This page is for individual Ford Credit Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.